I took Country Vacation membership from Country Vacation, Sarjapura Bangalore in Sept. I was lured with many benefits like:
1) Country Club membership for lifetime.
2) Country Club Events: It was told that there were several events organized by Country Club and I would get free passes for new year and other special events.
Here is the catch... while giving membership they will assure you that they will help in any issues in services provided by Country Club. But in reality, they throw their hands by saying Country Club is different entity and they don't have any authority to address their issues. Interestingly, Country Club says since you got all promises/commitments from Country Vacation, then talk to Country Vacation staff. Beware! this is worst than any government staff.
Here are my list of issues:
Permanent Membership Card: I have called several times to Kormangala Customer Service numbers regarding permanent membership card since Dec. Every time I called them, they gave me 1 week deadline but till today I didn’t get the card. Not even single time; I got any follow-up call from customer service. I also informed it to Sukanya in Sarjapura Office and she said she would follow-up but even it is not happened.
New Year Passes: I called several times during Dec for new year passes and everytime it was told me that I would get passes in last week of Dec by courier. I called till 30th Dec and I got same response from Kormangla as well as Sarjapura office. I went to Sarjapura office on 30th Dec to inquire about it and reception told me to go to Kormangla office to collect. Why should I go to Kormangla office to collect passes when I have paid entire money. Even for bank loan., Mobile Connection, internet connection, company sends its employees to customer’s place. Instead of rectifying own mistake, receptionist was telling me to go Kormangla Office. I am definitely not happy with service as well as communication.
Event Calendar 2012: Till today, I didn’t receive event calendar for 2012.The last communication was done on 11 Feb.
Valentine Day Event at Sarjapura On 11 Feb: I inquire about the event at Kormangla office. She has no information about the event. I went to Sarjapura office and talk to Suknya about membership card as well as event calendar. I also informed her about the inquiry I made in Kormangla office about Valentine Day. She said that she would do follow-up and she provided me temporary blue pamphlet containing events till March. I asked her about Valentine Day and she told me that if event was specified in the pamphlet then you can join the event free. On valentine day 9PM, when I came to sarjapura office along with my wife, it was told me that the event was not for members but opened for all. And everyone including members had to reserve the table by paying the event money. I talked to Avinash (Event coordinator) about what was promised me on 11th Feb. He told me if promise was made by Country Vacation team, I should discuss with them, not with Country Club team. When I went to Country Vacation’s office, reception was telling me to talk to Suknya and she was not in office. Is this the way you guys solve problem, just passing customer to different people? It seems to be worst than any government office. Anyway I tried to call to Suknya and all she could do was to sms me –“who is this? ” She didn’t care to pick-up the call. Even when I sms her that I am country club member and has to talk to her, she didn’t bother to take call. Hats off to your service and thanks for spoiling my first valentine day after marriage.
Events at Sarjapura Club: Since Nov till Feb only paid events are organized. None of the free events (weekend events) are organized. There is no communication provided for cancellation of event or any paid event. No card is provided for Country Club lifetime membership. How come I access Country Club service by using Country Vacation card when these two are different entities?
Cancellation Of membership: I asked them to cancel my membership. And Country Vacation says they don't have cancellation policy and they are not ready to cancel the service. When asked about poor service provided, they put all blame on Country Club which is different division and is not part of Country Vacation. I am not able to understand how come they provide Country Club event calendar and lure customers by highlighting benefits of Country Club. In reality, there is no benefit of Country Club at all. How come service is not having any cancellation policy? What should a customer do if he is not happy with the quality of service provided?
Details:
Country Vacation Membership Number: DT82#1430
Contact Number: 9008025188
Email: [email protected]
Kindly let me know if any other member of Country Vacation is also got cheated by these fraud schema of Country Vacation.
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Best Regards,
Sandeep Fatangare
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