Here is the horrible story of my experience with Olivea.
I booked my ticket in advance to travel from Coimbatore To Bangalore (7th June, PNR No: 00ORFF) consider huge LIST of Facilities provided by Olivea my wife's exam is there in Bangalore and she need to site and can study even when we are travelling. So we what I faced compare to what Olivea claims:
1. OLIVEA CLAIMS: Enough Room For Luxury with 2 1 seating system
ACTUAL: Dirty Loose sections Loose Nuts making terrible noise Loose Front board to keep stuff Reading Lights NOT WORKING LCD headphones NOT WORKING Charging Points NOT WORKING. "To be specific good for nothing"
2. OLIVEA CLAIMS: 165 Reclining Seats with Calf and Lumber Support
ACTUAL: Dirty blankets can never let you take rest Loose Front board was on my foot every now and then.
3. OLIVEA CLAIMS: Gourmet Meals On-Board
ACTUAL: First of all they made us waiting in bus for about 20 mins to get things packed from KCF and served chilled meals after 3 hours. We happily used at one service i.e. dustbin.
4. OLIVEA CLAIMS: Wi-fi Connectivity On-board
ACTUAL: I got the same answer over and over again for Power Point, Lights etc. Sorry Sir, it's under repair.
5. OLIVEA CLAIMS: Individual 10" Plasma, blaa blaa blaah
Actual: My luck plasma was working fine but silently, your team changed headphones thrice but turned out list of issues which can not be resolved and asked me to opt for any vacant seat and that I realize there is something or else wrong with near seat that means management is well aware of issues and not taking any steps and CHARGING EXTREMELY HIGH MONEY by fake commitments. SHAME ON YOU.
6. OLIVEA CLAIMS: Restroom on-board
Actual: This one is really interesting. When I asked "can you please help me to open door of restroom, Crew answered "Sure Sir, you can use it now but water motor is under repair". Can you Olivea management beat this statement.
If you can count all the claims you have made are WRONG, WHAT ARE YOU CHARGING FOR THEN THAT TOOO REALLY HIGH.
WORST SERVICE EVER """""I WANT MY MONEY BACK""""
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