I have a Demat account with Religare. On 13th of Sept09 I received a promotional call from Religare regarding a holiday package. In which they are offering only a accomodation in 4/5star hotels (listed in company brochure) all over the world in just Rs7000/- charged from credit card Rs750/-in draft favour of One Touch Solutions Ltd.
Before paying the amount I had cleared thrice with Executive-Jasweer that I only need a booking from 1st of Dec to 6h of Dec in Goa, because my air tickets are already booked that's why cant prepond or postpond the bookings.
Executive - Jasweer assured for the booking on the mentioned dates. As he said "I will personaly look into it".
I paid the amount over the phone from credit card from a secure channel and got the brochure and voucher after two weeks and after that they refused to provide the accomodation by saying that didnt have the availiability on desired dates. I visited there office in NSEZ, Noida to asked about the refund. I had a word with Paras, Sagar and Nisha to refund the amount. They assured me that they will refund the amount after deducting normal service charges, on my credit card itself.
Even i had received a email also, with the assurance of refund. But not got the refund yet. I visited the company thrice but no one over there responds even there phone line is also not active.
Below is the company details.
One Touch Solutions Ltd.
NSEZ Noida.
As on my bank statement it shows that money is paid to AVENUES INDIA PVT LTD.
Below is the email conversation between me and One Touch Solutions Ltd.
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From: Sourabh Kumar Sharma
Sent: Tuesday, December 15 2:59 PM
To: [email protected]
Cc: [email protected]
Subject: FW: Refund case!!
Hi,
Kindly let me know where we are on this. I had not received any response yet and Iam escalating the same to consumer court.
Regards,
Sourabh Sharma
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| Sr. Specialist-Systems | HCL Technologies Ltd.| Mobile: 91 9871888714 |E-Mail: [email protected] |
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From: Sourabh Kumar Sharma
Sent: Friday, December 11 11:12 AM
To: Religare ots
Subject: RE: Refund case!!
Hi,
The amount is not yet refunded, its more than a month now. I visited One Touch premises several times, but every time false commitment of call back are promised by Sagar and Paras. Kindly let me know that where we are on this. Is there anything awaited to be done from my side or should I go with some legal actions.
Please look into the matter as it is affecting the goodwill of the company.
Regards,
Sourabh Sharma
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| Sr. Specialist-Systems | HCL Technologies Ltd.| Mobile: 91 9871888714 |E-Mail: [email protected] |
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From: Religare ots [[email protected]]
Sent: Saturday, November 07 10:50 AM
To: Sourabh Kumar Sharma
Subject: Refund case!!
Dear Mr Sourabh,
As per out telephonic discussion you have mentioned that our sales team have confirmed your booking for Goa on 1st Dec. But I am sorry to inform you that its not possible for us to give booking for the same as you have not given us choice for 3 destination and 3 separate dates.
We will refund your amount back to you as you have already booked your flight tickets which can't be cancelled and you are not able to give us any flexibility with the dates.
As You have personally visited One Touch with the booking form & the DD we will make the process of refund very soon.
Regards,
John.
Kindly do the needfull ASAP.
Regards
Sourabh Sharma
Ph. - 09871888714
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