Inconsumercomplaints.com » Traveling & Tourism » Review / complaint: PANWAYS TRAVELS AND APANJAN TOURS OF KOLKATA - CHEAT AND FRAUD BY TRAVEL AGENTS OF KOLKATA | News #475985

PANWAYS TRAVELS AND APANJAN TOURS OF KOLKATA
CHEAT AND FRAUD BY TRAVEL AGENTS OF KOLKATA

I visited Kinnaur in H.P last year during puja with the most pathetic experience of travelling one can have with a travel agent named APANJAN TOURS (managed by Saikat Chowdhury). That person cheated from the day one of meeting him. Firstly, he din't buy our train tickets which we discovered after reaching howrah on the date of journey, then they left without us leaving us behind at howrah station, and we at the expense of our valuable time, energy and a lot of money (approx 30000) and lots more followed them on rajdhani express the following day to shimla. At shimla we caught them, and had our tour completed any how. He lied to others about us that we din't make any payments etc, apart from this, they gave us foods like given to prisoners behind the bars, hotels like slums. I want that person to be punished for cheating public to this extent.

Another pathetic experience this year with another not so known and popular travel agent PANWAYS managed by PRABIR SINHA ROY i had in the past two weeks in ARUNACHAL-ASSAM tour. They took a lot of money compared to other famous travel agents almost 14250/- rs per person without any train food and all. On the day of our arrival to guwahati they started showing their real face by hiring some prehistoric aged TATA SUMO cars which started breaking down one after another while returning from kamakhya darshan, they promised to take us to TIRUPATI BALAJI temple & Basistha asram, but that bloody drivers argued with us and dint' take us there. I believe the culprit tour manager APURBA CHAKRABORTY taught them to do this. Then on the next day on the way to TEZPUR those preserved-in-the-musuem type cars again started to prove their worth by frequent tyre punctures, breaking down something, detachment of some spares from the cars and a lot of other troubles. It resulted in reaching the destination quite later than expected even we reached some of the hilly destinations at midnight... unthinkable. Especially, on the day of going tawang from tenga (never heard this name before, every travel agents of kolkata keep their tourists either at bomdila or dirang) our cars broke down several times and even 4-5 hrs were taken to repair them, we had our luch in the evening.we were driven on sela pass at night and recahed twang at 1 a.m in midnight, with our tour manager's car with our luggages left behind.we were stuck in our cars. Then some old ladies got down from the cars and selfishly ocuupied the rooms which we had our booking of resulting in we sitting on the sofa with a 5 yrs old child all shivering in freezing cold with not so many woolens because of missing luggages.all the families found their rooms in two hotels named ANNAPURNA and DUNGPHU in tawang except we (a family of five including one 5 yr child) sitting on the sofa till 10 a.m in the morning while our worthless and fraud manager APURBA arrived with the luggage van showing lots of lame excuses for his late coming, that coward manager even was not able to provide us the suite room panways (prabir sinha roy) informed me two months back over phone. Those ladies were so shameless and selfish that they din't listen to apurba and ours. Finally we had to compromise and adjust in three bedded room in DUNGPHU HOTEL for two nights. Again they din't take us for the sightseeing in tawang which we arranged on our own. Then on the second day they told us to take to BUMLA PASS, which thay din't rather took us to a pond like lake named madhuri lake in spite of lot's of fake promise. The dhaba type where they provided us food from in tawang was the worst i have seen so far. The khana was bakwaas types which no one can eat. From guwahati they stopped giving us evening snacks in spite of this is clearly mentioned in the itinerary. Then we came back to tenga at 4 a.m in the midnight due to a landslide the uncountable no of times the cars' breaking down. Another thing tobe mentioned the driver of our cars, they were so rude, teetotaler to the core one can't think. They left us in the queue in the landslide area at night at went toa dhaba to sleep with blankets after drinking like mad. When we tried to wake them up they misbehaved with us and threatened to pushing us down from the hills..unbelievable. Then they used to stop the cars anywhere may be on the middle of the road and went somewhere to dring the cameback after a couple of hours. This way when we recahed tenga with nothing in our body, nobody from the hotel opened the doors naturally, all were sleeping. When they opened the gate we came to know all of the our room which we stayed in while going to tawang have been given to others and we had to adjust like 4 persons ina single bed room, 5 persons (we) in a double bed room like this. The tour manager was a feminine personnothing he could tell us in front of others. This way when we came to kaziranga, we came to know it was closed, so most of our investted money went into loss, no jeep safari neither elephnat safari they organizednot even the joyrides. Then they took us to ORANG forest for which they took us 1000/- rs extra. We found that it was also closed. FRAUD TO THE EXTREME.One car there got stuck there due to serious problems of wheels which took almost 3 hrs to repair and then after drivers' uncountable no of breaks we arrived guwahati at 8 p.m when neither we could do some sightseeing nor any shopping. To my greatest surprise they din't even organized a feast which is organized by every travel agents on the last day of trip. FRAUD, FRAUD, CHEAT and play with the hard earned money, energy and lots more this the MAIN PURPOSE OF THESE TRAVEL AGENTS LIKE PANWAYS, APANJAN TOURS.These agencies SHOULD BE BANNED IMMEDIATELY AND THE PEOPLE BEHIND THESE SHOULD BE PUNISHED STRICTLY.


Company: PANWAYS TRAVELS AND APANJAN TOURS OF KOLKATA

Country: India   State: West Bengal   City: Howrah

Category: Traveling & Tourism

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