Sir, i am working with TIMES OF INDIA, had complaint on 25th june at 9:00AM in TATA SKY that my SET TOP BOX is not powering on, i received SMS as well as call that complaint would be resolved within 36 hours and 25th june engineer visit was sheduled to 13:50 but no engineer visit was done also no call was given to me till 27th june. I personally keep on touch by phone to customer care center, yesterday i had spoken to their SUPIRIORS named Ms. GEETA, Mr. ALI, Mr. SHARIF, Mr. SHEETU and TEAM LEADER Mr. RAJSHESKAR. It was commited that before lunch on 27th call will be resolved then 4:00PM and after that 6:00 PM then Mr. SHARIF said due to heavy rain call could not be resolved finally 2 persons came yesterday at 8:15 PM send by Mr. AMIT KUMAR said there was no rain but it was on sunday and also they don't have SET TOP BOX, again wrong commitment, then TEAM LEADER assured that today before lunch it would be done.
Today 28th june i called up again in TATA SKY now they are saying it will be done on 29th June
Sir so many fake commitments was done from TATA SKY and today is 4th day still thay have not resolved the issue, however it should be completed within 36 hours and now already 75 hours are passed and they need another 24 hours to resolve the issue.
I had sent 5-6 mails to [email protected] also raised querry (complaints) after login my tata sky account but they are just removing all my complaints without resolving them
My requstes are which i lodged in TATA SKY are reference numbers are SR2606110586159, SR2606110586162, SR2706110586637, SR2806110587072
My humble request is kindly take appropriate action against the TATA SKY.
Regards
Narender Yadav
Mob:9810854309
email id: [email protected]
TATA SKY Subscriber id: 1011035407
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