Following is the summary of issues raised and until now I did;t get any solution and some how SLA was crossed and also BIG TV customer care troubled me a lot.
1. On Feb 25th at 2:20pm I gave a complaint about my setup box and Service Request No is 147891186.
2. On Feb 28th at 11:40am I received a text message saying above request is closed and Rs. 175.00 charged to my account. But No one attended to my issue and it was not solved and also my account was suspended without any reason.
3. On Feb 28th at 12:00pm i gave complaint about the same and Service Request No's are 148053594 and 148053692.
4. On March 1st I called BIG customer care and they said it was in process.
5. On March 2nd I called BIG customer care and they said it was in process.
6. On March 3rd I got a text message saying 148053692.is closed. But no one attend the issue and my problem was not solved. Even I gave land line number in case my mobile is out of coverage.
BIG TV customer care gave lot of pressure, tension by suspending my account, charged Rs 175.00 without providing the service and also deducting my account every day with out watching or using your services or channels.
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