RESP. SIR,
WE ARE COSTUMER OF BIG TV DTH SERVICE FROM LAST APP. 3 YEAR. MY CONNECTION IS IN THE NAME OF DEEPAK KOTHARI AND REGISTERED MOBILE NO. 9827199009. FROM LAST MONTH WE ARE FACING PROBLEM OF ACTIVATION WHICH WE NOT WANT. ON DATE 17/09 THEY ACTIVATE 2 MOVIE I.E. BUDDHA HOGA TERA BAAP & CHALLO DILLI. BEFORE THIS ON 03/09 THEY ACTIVATE BIKINI DESTINATIONS 5, ENGLISH MO9VIE PLUS, PYAAR KA PUNCHNAMA, READY AND IGAMES3 1 PACK.
ON 03/09 I CALL TO COSTUMER CARE NO. 18002009001 AFTER TALKING APP. 30 MINUTE THEY NOT SOLVE MY PROBLEM. THEY ONLY TOLD ME THAT THIS ACTIVATION IS THROUGH IVR. BUT I NOT DO ANY ACTIVATION THROUGH IVR.
ON 17/09 I AGAIN CALL TO COSTUMER CARE AFTER RECEIVING SMS OF ACTIVATION. AFTER TALKING WITH JUNIOUR OFFICER THEY TRANSFER MY PHONE TO SENIOR OFFICER MANPRIT KAUR. SHE TOLD ME THAT WE WILL PROVIDE YOU PHONE NO. FROM WHICH IVR ACTIVATION IS DONE. SHE ASKS ME FOR 24 HRS. FOR THE SAME i.e. 18/09 11:22 COMPLAIN NO. 2444017178. TILL TODAY WE NOT RECEIVED ANY MASSAGE OR CALL FROM OFFICER. ON 19/0911:00 I CALL TO COSTUMER CARE OFFICER NAME NEHA KOUSIK SHE TOLD ME THAT WE CAN'T PROVIDE PHONE NO. SO I REQUEST PLEASE LOUNCH COMPLAIN FOR ABOVE MATTER THAT THEY ARE ACTIVATING WRONG CHANNEL DEDECTING MONEY FROM A/C.
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