I have a SAMSUNG colour TV in the name of my father Sri I.P. Sharma, model no. CB-5339Z, it goes out-of –service in January I have repair it from Authorised Samsung Service Centre (VISION COOL SERVICE) 2, New Taratala Road, Kolkata – 700 088, on 18th January of paying Rs.200/- (Cash receipt No.0193) as service charges.
After a gape of 6 months the TV set again gone off, this time my TV set gone to the workshop of the same Authorised Samsung Service Centre (VISION COOL SERVICE), they have return the set after repair and changing five parts including SMPS, the day it came to my house it didn’t work and it goes again to the work shop and return back on next day on 7th October with a charge bill of Rs.2047/- (Cash receipt no.5813). No service engineer came with the set to install it properly, the guys who came to my house at the time of pick-up and delivery they did not know about the position of cable and CD-player wires and even where is the switch of the TV set, there after not a single call came from SAMSUNG service centre.
After a month on 10th of November it again goes off, I registered a complained on 12th November and very next day a service men came to my house and said that SMPS is goes off, which was changed just before month and the charges I have to pay because it already complied 30 days of service, I said I will not pay, because it repaired just a month ago, he replied he discuss the matter in company and a call me, after 24 hours no call has came from Samsung Service Centre. If every month SMPS goes off then I have to pay Rs.500/- just for repairing purpose, which means spending Rs.6000/- every year just for maintaining a SUMSANG COLOUR TV. I think it will be better for me to purchase every year a new TV set except SAMSUNG.
I am really filling very sad to say that the company like SUMSANG has poor service and thinking about the future relation with the company.
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