Dear Sir/madam
I have a platinum package of Dish TV and also have taken an AMC for the services of Rs/400 per year. The start date of the AMC is 11/10/10 and valid upto 11/10.
I had lodged a complaint about no reception due to defective sttop box vide reference no.s
46715533 of 8th march 11 and again on 9th march ref no. 55439421.The DCC of Dehradun R.A traders and Engineers had collected the set top box and taken it for repairs at 1800hrs of 8th March. and till 1800 hrs of today i.e 9th March they have not returned with repaired set top box. On calling them at 01352722625 they say that they have a software problem and no spare set top box and that all their technicains are in the field and they will try to replace it tomorrow i.e 10th march.
I do not understand the meaning of AMC and charges of Rs/ 400 if the DTH service is not resumed even after 24 hrs and the pitiable state of Dish TV agencies having no spare set top box.
This probblem in set top box has happended for the 4th tiime in the last two years and i request them to do a proper job, but the repaired set does not last even for 6 months. The last repair was on 10th oct 201. of the set top box.
i request you to take up with Dish TV and compensate for the problem as i am unable to see world cup.
Regards
K.V.Ravinder
[email protected]
09412993383
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