From: Mr SHAH VIPUL
To: customercare ; "[email protected]"
Sent: Tuesday, 3 May 3:14 PM
Subject: Re: : reference number 58103781 - VC No 01501364024
Hi careless Dish TV people...
Kind Attention: Redressal of Consumer Grievances officer
ASK YOUR Compliance Officer TO LOOK ON THE ISSUE.
My problem is pending since 28 Apr 11 and 1 week going to complete.
vc no 01501364024
complain ref number 58119126 & 58117766 and 58319998 more.
Why you not understanding that I did recharge on 28 Apr 11 and immediate faced this problem my settop box not working due to setting applied/downloaded by you for my box.
so pl provide me new box or replacement or repairing without any cost.
you have informed your service center person to resolve my problem without asking any money. so pl contact him and tell not to chage from me due to problem from dishtv and dishtv has to bear the cost.
Arrange proper DishTV technition who know settop box software issue and reload to make it in working condition.
pl provide me solution immediate, Ask your Redressal of Consumer Grievances officer to contact me on high prority with the detaion on resolution.
Mr. Jagdish, below is for you if you can understand me... no body from dishtv (cc personnel given me satisfactory answer. yesterday I was in office meeting one person from dishtv contected me and i have advised him to call back me after 2 hrs but I have never received any phone calls from senior dishtv person to update me on resolution.
What wrongdoing is being reported? I did recharge on 28 Apr 11 and immediate faced this problem my settop box not working due to setting applied/downloaded by you for my box
• When occurred? immediate after my recharge dur to setting applied applied by distv
Please let me know know what action you taking to resolve my issue.
Regard,
vipul
From: customercare
To: [email protected]
Sent: Thursday, 1 January 1970 5:30 AM
Subject: Re: : reference number 58103781 - VC Number 015013
Dear Mr. Vipul,
Thank you for writing to dishtv.
We sincerely apologize for the inconvenience caused to you.
We thank you for your continuous patronage and being our valuable customer for last four years.
We would like to inform you that the complaint number 58319998 for the technician visit is already under process and our technician will visit you on urgent basis soon.
Incase of any concerns please write to us or call us, we would be glad to be of assistance.
We value your association and assure you of our commitment to serve you with a smile.
Regards,
Manjula Sharma
Customer service
DISHTV
Did our response resolve your query? Please Click on the link below to give us your valuable feedback.
http://202.46.200.213/PaymentAuditDetails/CustomerFeedback.aspx? [email protected]&Aid=manjula_s0710&Cid=4826967
Only MTNL/BSNL lines : 1860-180-3474;Only non MTNL/BSNL lines : 60013474 (Prefix 011 for North; 022 for West; 033 for East; 044 for South); All lines: 0120-2550000; to get a prompt call back from dishtv SMS- DISHTV CALL ME to 57575 from your Registered Mobile Number.
To Register your Mobile Number SMS - DISHTV RMN to 57575
&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&
&-- Forwarded Message &--
From: Mr SHAH VIPUL
To: customercare
Sent: Monday, 2 May 3:00 PM
Subject: Fw: : reference number 58103781 - VC Number 01501364024
Hi careless Dish TV people...
Why no update and resoultion of my settop box problem?
What I will do with all the complain ref numbers. I will come there and give you retuan with gifts.!
Ask your complince manager to contact me immediatly with the solution.
Regards
Vipul
&-- Forwarded Message &--
From: customercare
To: [email protected]
Sent: Thursday, 1 January 1970 5:30 AM
Subject: Re reference number 58103781 - VC Number 0150136
Dear Mr. VIPUL T SHAH,
Thank you for writing to dishtv.
Regret the inconvenience caused.
As per telephonic conversation with you on 9940026172, information given that your request has already been forwarded to the concerned department and assure you of a prompt response.
Your complaint number for future reference is 58220974.
We value your association and assure you of our commitment to serve you with a smile.
Regards,
Sai Satyajeet
Customer service
DISHTV
Did our response resolve your query? Please Click on the link below to give us your valuable feedback.
http://202.46.200.213/PaymentAuditDetails/CustomerFeedback.aspx? [email protected]&Aid=sai_s1410&Cid=4821994
Only MTNL/BSNL lines : 1860-180-3474;Only non MTNL/BSNL lines : 60013474 (Prefix 011 for North; 022 for West; 033 for East; 044 for South); All lines: 0120-2550000; to get a prompt call back from dishtv SMS- DISHTV CALL ME to 57575 from your Registered Mobile Number.
To Register your Mobile Number SMS - DISHTV RMN to 57575
&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&
customercare Mr. Ranjit,
as discussed there is response on trouble I am facing so pl escalate this issue.
vc no 01501364024
complain ref number 58119126 & 58117766 and more.
Why you not understanding that I did recharge on 28 Apr 11 and immediate faced this problem my settop box not working due to setting applied/downloaded by you for my box.
so pl provide me new box or replacement or repairing without any cost.
you have informed your service center person to resolve my problem but he is charging more. so pl contact him and tell not to chage from me due to problem from dishtv and dishtv has to bear the cost.
pl provide me solution by before 10.00am tomorrow, 1 may 11 as he will be coming by that time to provide box and he is asking more money but actually dishtv has to bear the cost.
I not want argue him so pl resolve problem and do necessary.
Regard,
vipul
From: Mr SHAH VIPUL
To: [email protected]
Re reference number 58103781
Sat, 30 Apr 14:37 IST
Amit Chauhan,
pl understand this email is for escalation...
take immediate action.
as per below email and reference number 58103781 you supposed to call back me today by
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