R/Sir,
I took a new connection of fastway cable on 09.05.2011. As the cable operator told me that they are providing a set top box of there own company for better reception of channels and also more no.of channels are being provided I applied for it with my address and identity proof and also Rs.700/- Hundred for it. But later on the company started showing that pay only Rs. 500/- for it. When I asked my cable operator he didn't gave any satisfactory answer.
Then after about two months some channels started blocking automatically. I complained the cable operator and Fastway company at there no.9217092170. The customer care executives said we have registered your complaint and it will be sorted in 24 hours. But they only disturbed me & harassed me. They called me daily saying, " Good Morning Sir we are calling from fastway cable you had a problem with your set top box about channels is it sorted out." I Said no and they said ok Sir I am forwarding your complaint to technical department. But the complaint didn't sorted out for about two and a half months.
Now for the last one and a half month the problem is coming again. I registered the complaint the customer care executive said we have registered your complaint with no. 218362181834 and it will be sorted out within 24 hours and told me that it is an encription problem.
After A week when I asked the status of my complaint he gave me a new complaint no.218362183556 Now daily they call me when I am in my office and ask sir you had encription problem with your set top box is it ok now daily I say no. But I think they are just calling only and nothing is being done on ground basis. They are just harassing me nothing else.
I am fed up of it and harassed a lot. I am writing this complaint after full harassment. Still the connection is working as it is till date
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