Airtel Digital ID Ref: 3000370087
Dear Sir,
I fully agree with several statements appearing in the forum that Airtel Digital TV is one of the worst of the DTH service providers added to the fact that they a pathetic record of handling or responding to Customer Complaints either by email or telephone.
I would require an immediate explanation & resolution from Airtel Digital TV for the following:
We had installed the DTH unit in Feb/09 with South Mega package. On 14th Aug/09, it was noticed that some of Malayalam & Kannada channels are not being received. From my online account I could check that a 6 months of South Mega subscription has been activated on 14th Aug/09 by debiting Rs.1638 from my account. My questions are:
a) Who authorised this debit? None of the family members have requested this. Can Airtel advice name, telephone number, date & time of this request? (Airtel is supposed to have a call validation process in place).
b) If South Mega has been activated, why are we not receiving some of the channels which were part of the package earlier? (e.g: Asianet, Asianet Plus, Kairali, Zee Kannada, TV 9 Kannada etc.
c) If Airtel has changed channels in the bouquet, that is not acceptable as my selection of Airtel was based on channels in the bouquet offered. You cannot keep changing channels available in the bouquet.
d) I have sent several emails to Airtel Digital TV Customer Service (from Contact Us option on the website) with not a single response.
e) I have made connection on a dozen times (after nearly scores of attempts) however either the customer service representatives puts me on hold & the calls get disconnected or they are least interested in resolution of problem at hand.
It appears that Airtel has made connection with their customer service unit so difficult that frustrated customers are left with no choice but to grin & bear the pathetic service meted out or turn to other efficiently managed DTH service providers.
K.N.Mallya
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