Sir,
Purchased a Plasma 42" Lg Tv 2 months back. Complained about the 'Sound Problem' more than 5 times. Three times the LG engineers came to rectify, but were HELPLESS. They accepted that it was a manufacturing defect. They also assured us that they will replace the set. After many complaints the defective TV set was replaced with a new one on 20th June with an assurance that this time there will be no problem. They also promised me that if I
find that the product is not satisfactory, they will refund my money.
For about some days it was working fine. But again the same defect of sound has arisen. I have complained to LG Customer Service more than 11 times, but NO ONE HAS COME TO ATTEND TO OUR COMPLAINT.
11 times that I have Complained TO LG Electronics India :
Complaint No. N9C 51815709 DATED 18.05.2009
Complaint No. N9C 52207881 DATED 22.05.2009
Complaint No. N9C 52208135 DATED 22.05.2009
Complaint No. N9C 60514786 DATED 05.06.2009
Complaint No. N9C 62516644 DATED 25.06.2009
Complaint No. N9C 80613464 DATED 06.08.2009
Complaint No. N9C 80700561 DATED 07.08.2009
Complaint No. N9C 81013793 DATED 10.08.2009
Complaint No. N9C 81401043 DATED 14.08.2009
Complaint No. N9C 82409328 DATED 24.08.2009
Complaint No. N9C 90406775 DATED 04.09.2009
NO ONE HAS COME EVEN AFTER 11 COMPLAINTS. It's a SHOCK.
Please HELP!!!
Mr J Chhabra
Delhi, India
98111 65266
*Since I am not satisfied with the quality, performance and the service of LG Electronics, I request that I should get my hard earned money back.
cc Hindustan Times
cc Times of India
cc TV Channels
cc Consumer Online Resource & Empowerment Centre
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