Hi,
I paid for a tatasky connection on 7th July and I was assured emphatically that delivery and installation would be completed within 24 hours. Later that day, when I was called by the Vizag office, we fixed an appointment for 9AM on the following day. However, nobody turned up. From 8th July onwards, I have been making several calls asking them to do the needful at the appointment time since I go to office later. Tatasky agreed to do the same and never told that they would not be able to do it at 9AM. Despite assurances, they still failed to deliver on service as on 10th July. This left me pretty much disgruntled with their service and what would follow in the future even if they finally delivered on service.
Hence, to let them know how painful it is from the customer end, I gave them 2 options viz., offer additional packages that ensure that the customer is satisfied that they will do better in the future and they are good as their reputation or cancel the order completing the refund. To the first option, the packages they offered were very cheap that do not even make-up for the number of telephone calls I had to make to them. In those few days, I either made or received around 75 calls. So, I naturally refused. Therefore, I went for the 2nd option asking them to cancel and refund. They agreed and they said they would refund within 10 days. To this, I told them that I can't accept their timeline since the fault was not mine.
They are still making me do the merry go-around. Just thought I would paste my experience here for users considering TataSky. Please be very clear when you are going in for their services since brand name and actual service are two different things.
My account reference # is 1049523002 and service request # is 1-7096467172. This is for any TataSky bigshot representative to understand how their customer service is dipping day by day. Moreover, they are refusing me to connect with their managers and higher level management team giving me plenty of excuses.
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