I am the one suffering as all the people who have complaints for the same company.
I have got the IP TV installed at my home day before yesterday with many commitments as Full refund if you are not satisfied within 48 hrs, a second tv can be run on the same connection, better quality of service etc, but all are just fake...
No commitment stood when I wanted the company to take off connection.
I applied for 249 connection but got the feedback that the connection is 444 monthly, my complaint was registered as 0001 for correctiong the same to 249. Again when I called the salesman, the feedback was that it should be 249 otherwise he will correct the same.
Again I lodged a complaint after consulting salesman that single port modem can be given with TV in place of same modem being used for Broadband and the TV. The complaint no was again 0001. This complaint was completed without a confirmation by the customer ie me.
For cancelling the connection, the refund promise failed as the customer care executive directly negated the same. Even the salesman stopped taking my phone call and keeps on cancelling it.
It is my serious request not to go for the same. This company fails to honour a single commitment they make.
Deepak Verma
9971130812
Faridabad
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