I AM AN EXISTING INTERNET BROAD BAND CUSTOMER OF BSNL, SALT LAKE. I WAS APPROACHED BY AN EMPLOYEE OF BSNL, SALT LAKE IN SEPTEMBER FOR TAKING CONNECTION OF INTERACTIVE VIDEO SERVICES PROVIDED JOINTLY BY BSNL AND SMART DIGIVISION PVT. LTD. THE BSNL, SALT LAKE EMPLOYEE CAME TO MY HOUSE, FILLED IN THE APPLICATION IN HIS OWN HAND AND GOT THE APPLICATION SIGNED BY ME ON 22-09. ALTHOUGH THE APPLICATION NO.10027218 WAS DONE ON 22-09 BUT I WAS ACTUALLY PROVIDED WITH INTERACTIVE VIDEO SERVICES CONNECTION AFTER A LONG TIME IN MY INTERNET TELEPHONE NO.(033) 23375811 ONLY IN NOVEMBER ON THE PRETEXT THAT BSNL HAD TO DO SOME RELATED WORK IN THEIR SERVICE LINE. MY CONSUMER NUMBER IS 004200007192. AS THE TECHNOLOGY INVOLVED WAS VERY COMPLICATED I COULD NOT ENJOY THE VIDEO SERVICES. HENCE I APPLIED FOR PERMENENT DISCONNECTION OF THE INTERACTIVE VIDEO SERVICE ON 10-12. ALTHOUGH I WANTED TO SUBMIT THE APPLICATION FOR DISCONNECTION TO BSNL, SALT LAKE THEY REFUSED TO ACCEPT THE SAME AND DIRECTED ME TO GO TO THE SALT LAKE OFFICE OF SMART DIGIVISION PVT.LTD WHERE I COULD SUBMIT THE APPLICATION ON 10-12 AFTER LOT OF REQUEST AND ARGUMENTS, AS THEY ALSO INTIALLY REFUSED TO TAKE THE APPLICATION AGAINST ACKNOWLEDGEMENT. NOW, SINCE MY SUBMITTING THE APPLICATION FOR DISCONNECTION I HAVE BEEN CONSTANTLY BEING PRESSURISED TO WITHDRAW THE APPLICATION BY FREQUENT TELEPHONE CALLS AND EVEN THREATENING ME TO DISCONNECT MY BROADBAND INTERNET SERVICE. I WANT THE BSNL AUTHORITY AT SALT LAKE SHOULD TAKE IMMEDIATE STEP TO PREVENT THEIR STAFF OR THE STAFF OF SMART DIGIVISION PVT.LTD FROM THIS COERCIVE PRACTICE TO A VALUED CUSTOMER AND ARRANGE FOR IMMEDIATE DISCONNECTION OF INTERACTIVE VIDEO SERVICE ONLY AND REFUND OF MY SECURITY DEPOSIT&-SUSIL KUMAR CHAUDHURI, CUSTOMER NO.004200007192, TELEPHONE NO.(033) 23375811, FE-112, SALT LAKE, SECTOR-3, KOLKATA-700106.
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