I have moved from Gurgaon to Hyderabad. I am desperately trying to contact DISTV call center for installation. They promised big things like moving is piece of cake etc etc. Now, I talked to them on 1st of March, they said someone will contact me within 24 hours but, no one turned up yet.
I tried the call center number (1860 180 3474, 1901 180 3474) and no one is picking the call (either it say sorry phone busy or sorry no one is picking up). First time faced situation like this.
After continuously trying for Five days, I called the Noida number (STD for me). Someone pickup the call when I asked him why no one turned up answer was, wee have sent it to dealer they did not come, what can we do?
Huh what can we do means? He then told me he is forwarding my call to senior executive. I waited for 3 minutes no one picked up the phone.
In this duration I have sent them two mails but, did not get any reply. See the mails below. Don't go by the promises this is first hand experience of buying DISHTV and moving with it. It's horrible. I am going to through it and take some cable service or might give a try to TATA SKY.
I am DISh TV subscriber VC number is XXXXXXXX. This is a new connection installed in Gurgaon in October. In December, I was suppose to move out of Gurgaon. That is why I did not make the payment. I was not sure whether I'll continue with DISH TV or not.
Now, I moved to Hyderabad and fixed my mind to continue with DISH TV. I talked to one dealer last week Ravi Electronics, Koti, Hyderabad (Ph - 9885099982). He asked 300 RS for installation. That was surprising, as DISH TV claims 200 for installation and that was the charge in Gurgaon. Here in Hyderabad it seems dealers lobby exists.
I agreed for paying 300 RS, finding no alternate as other dealers also quoted the same amount. Finally after two days, he sent one person who couldn't do the installation because he came without drill machine.By the way, that person was looking like completely untrained person.
Then two days back on 27th Feb 07, I talked to DISH TV customer care center 1860 180 3474. Got the complain number XXXXXXX. I was told within 24 hours engineer will come and install the DISH.
About payment, I told the customer care executive, the moment it gets installed I'll pay for my subscription. As your engineer shall give me the feel of service provided by DISH TV. Now it's more than 48 hours no one contacted me.
I am trying the above number since yesterday (28.02.07). either it shows busy or no one is picking up the phone? I got another number from net 1901 180 3474 but, faced the same response.
2nd Mail
Hi
Are you guys suppose to reply or not? Today, I called your noide number (STD call for me). The customer care executive simply asked me to hold while he transfer the call to senior executive. Because, I asked him whose responsibility was to track the dealer and send a person to my place for installation. He transferred the call I waited for 3 Minutes no one picked the call.
Now, it's time. I should tell you that I am going to drag DISH TV in the consumer court. This mail shows I am trying to contact DISH TV desperately but, not getting any response from DISTV.
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