My name is Cherian Eapen and my customer id is 3006741688, I am using Airtel Digital TV from last two years, my location is in Kerala, Alleppy (dist) 3 months back I got an SMS from them that my plan is changing, I called customer care and ask for the same they said they will not change without asking me.
Before last recharge I confirm from them that they will not change my plan without asking me, but from today I got to know that my package tariff had changed from Rs 172 to 188 per month without my required channels. I ask on call center for this and found terrible response that Rs 172 plan is removed and I have to wait for one month to change to other plan, “I want to know that why they are not changing to lower plan once they are not confirming by the customer, why they are not providing to customer requirements when they change the plan by themselves and how they can change a plan once clients balance available for a plan.”
Last plan I was getting all Malayalam, Ten sports and CNBC tv18 with Rs 172 but now I have to pay Rs 188 and I am not getting those channels they given some other channels which I am not required. Now I have pay extra amount for these two channels
Regards
Cherian Eapen
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