I Chhitiz Anand (my email id: [email protected], ph num: 9608399419) had booked a new d2h sd connection worth Rs 4040 on 4th of november but the transaction failed despite deduction of money from my account. I talked to this representative of your company rahul006 and he asked me to rebook a connection and I was told that the amount for failed transaction will be refunded within 2 days and also my new connection will be installed within the same time frame. I then booked a new connection through cse reference rahul006 on 4/11 again Rs 4040 was deducted, but I feel very sorry to say that even though three days have passed, neither I have got the refund nor the connection has been installed. I also mailed [email protected] for refund of my first failed transaction twice in the last 3 days. To top it all, nobody has even bothered to send me a mail or contacted me by any means about the status of my refund or when I will be able to get the installation. I talked to rahul006 on 6/11 on phone no. 02265264746 and he assured me that both the refunds and installation will be done by 7/11.He has stopped taking calls now and nobody else has been able to resolve the issues I have had to face in the last three days. I have talked to at least 3 different persons today without much success. I am sure this kind of indifference towards customers is certainly bringing disrepute to a coveted company like yours.
Please let me know about the status of refund of my failed transaction and also I would demand to know how long it is going to take for my installation. I demand an urgent resolution to my problems. I hope you are competent enough to resolve customer's problems.
** No email from fraud company “videocon “
*** No complain number given from company’s representatives
**** Poor response from customer care
***** No call back despite multiple calling
***** NO assurance and no surety given for the problem yet
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