On 17th Dec'12 i had raised a complaint for the VC No. 01513731296 for change of pack from Super family to Super gold & addition of Ala-a-carte TEN SPORTS on 13.12.2012 with out my knowledge vide request No. 108058367.
On my enquiry at Dish TV customer care on 18.12.12, I was informed that the above raised complaint call has been closed stating "IVR call from customer on 13.12.12 at 11:15 AM for the change request of pack & Ala-a-carte.
I would like to state the "There was no call made by me to Dish TV or received by me / my family from dish TV where i have had requested for change of pack from super family to super gold ". From the guidance on 04th & 05th Nov'12 from Dish TV executive I had recharged online for 750 Rs. which has given me a validity up-to Feb'2013 (Including free 30 days upgraded pack).
I had no necessity to call customer care for changing the pack from Super family to Super gold & TEN SPORTS Ala-a carte, my customer history also reflects that i have opted earlier Ala-a carte only for news & i am happy to view Super family since the connection was taken.
I had called 5 times to dish TV customer care but everybody takes a new complaint for the same & assure for getting a call back from Dish TV but till date the issue is pending. I had forwarded the same complaint mail given on 17th Dec'12 from my registered e mail id but Customer care is telling the mail has been deleted as they thought it is not to be responded. Now they have blocked my e mail id also which is the message on return receipt of the mail i had forwarded on 01st Jan'13.
As an alternative i have sent the same complaint mail from an another mail id which has been received at their end which is confirmed by the floor supervisor abu talem on 01st jan'13 & he has also given a token no. for our conversation.
Floor supervisor Tanmoy & Abu informed that they have written a mail to higher authority for corrective action on my complaint but till date no result.
Request to look into this complaint on a serious note & do the needful under intimation to me.
Regards.
Abhijit Mukhopadhyay
contact No. 9663402402
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