Dear Sir,
I have DTH TV conection with dishTV .My V.C. No. VC 01504323554.
I have recharge my connection on 20th Dec with an Amount Rs.800.00 to get benifite of DishTV's scheme ZRZR in which they are giving benifit of two more A-LA-Carte so after recharging on 21 Dec. I have Made request to Dish TV Customer Care to activate two a-la-carte 1. UTV & 2. Gujarat Navratan. But dishTV customer care executive have activated only One a-la-carte gujarati navratn only & he forgot to activate my frist choise. As this mistake is from dishtv side so they have to rectify it. But they are not accepting & they are asking me gate activated UTV a-la-carte by charging Rs.28.00. This is really unjustc & cheating with customer. I have Contineusly longe complaint to dish tv customer care by e-mail on 21 Dec, 22 Dec, 23 Dec, 24 Dec, 25 Dec, 27 Dec & on 4th Jan. I have ask contect Ph. No of their Higher authority but they are now not responding. this type of cheating is going on in dish TV. So please do something to give justic to me & oblidge. My detail Conversations are attache herewith below for your reference.
Thanking You,
With regareds
Balkrishna Kadam
Vadodara
You have assure to responce on complain dated 22, Dec on activation of two a-la-carte in ZRZR scheme to me within 24 hours. But after 48 hours till today I have not got responce. On 25, Dec At 8.30 am your custumorecare executive Mr. Sanjive have talked to me & assurede that he will respond with in an hour but till date Ihave not got responce,
on Dec, 21 I requested to your customer care exicutive Ms./Mrs. Manisha to activate two free a-la-carte at one stroke & she assured that these two a-la-carte will activated within 15min to 4 hours. but we found that only one a-la-carte E-TV Gujarati Navratan is activated & other U TV is not activated wchich I have selected frist. So we have made complaint to you, Now please clear who is responcible? we or your customer care executive who forgate to activate? It is very clear that mistake is from your side & you have to rectify it on activation of my frist choise i.e. U TV a-la-carte with Navratan Gujarati a-la-carte. But in reply every time your customer care executives are saying that i have not ask to activate two free A-la-Carte at one stroke it is not true because they are laying to protect each other beacause I have no proof to prove my truth & what ever recording which you are having can be mannupulated.
Moreover it logic of activation of two free a-la-carte at one stroke in ZRZR schem is not understood. When dishtv have lonch ZRZR schem for two free a-la-carte than it will not make any difference to dishtv if customer gate activate two free a-la-carte one by one at two different date with in 15days time.
If you are not doing this or you are not authorise to rectft this mistake than please give Phone No. or Mobile No. of your Higher Authority. because activation powers are only with you & your customer care Executives and if they forgate to follow our information than it is not our mistake. After this clearifiaction if you are not giving benifit of two a-la-carte than it is clear that this is purely cheating with customer & we are force to go to consumer court. I think this is not serious problem that you can not rectfy it.
on Dec, 21 I requested to your customer care exicutive Ms./Mrs. Manisha to activate two free a-la-carte at one stroke & she assured that these two a-la-carte will activated within 15min to 4 hours. but we found that only one a-la-carte E-TV Gujarati Navratan is activated & other U TV is not activated wchich I have selected frist. So we have made complaint to you, Now please clear who is responcible? we or your customer care executive who forgate to activate? It is very clear that mistake is from your side & you have to rectify it on activation of my frist choise i.e. U TV a-la-carte with Navratan Gujarati a-la-carte. But in reply every time your customer care executives are saying that i have not ask to activate two free A-la-Carte at one stroke it is not true because they are laying to protect each other beacause I have no proof to prove my truth & what ever recording which you are having can be mannupulated.
Moreover it logic of activation of two free a-la-carte at one stroke in ZRZR schem is not understood. When dishtv have lonch ZRZR schem for two free a-la-carte than it will not make any difference to dishtv if customer gate activate two free a-la-carte one by one at two different date with in 15days time.
If you are not doing this or you are not authorise to rectft this mistake than please give Phone No. or Mobile No. of your Higher Authority. because activation powers are only with you & your customer care Executives and if they forgate to follow our information than it is not our mistake. After this clearifiaction if you are not giving benifit of two a-la-carte than it is clear that this is purely cheating with customer & we are force to go to consumer court. I think this is not serious problem that you can not rectfy it.
With regards
Balkrishna Kadam
- Show quoted text -
On Sun, Dec 27 at 12:10 PM, Customer Care wrote:
Dear Sir/Ma'am,
Thank you for writing to dishtv.
This is in reference to your e-mail regarding a-la-carte pack updation under ZRZR offer for the VC 01504323554.
We would like to inform you that as per our records we have received a call from the contact number 2145812 of Mr. Balkrishna, he asked to update free a-la-carte Navrattan Gujarati pack under ZRZR offer so, the activation has been done on his request only on 21/12.
We would also like to inform you that the status of mentioned VC is active. The mentioned VC is running under dish Gold North package along with Chatpata Marathi language zone with a-la-carte Color-Full pack and free a-la-carte Navrattan Gujarati pack w.e.f 20/12.
Your next renewal date is 05/04.
Furthermore, please note that in order to avail more than one free a-la-carte pack, you need to inform us within 15 days of renewal and all a-la-carte packs can be update at one time.
Moreover, you can choose an a-la-carte UTV pack on paid basis:
Channels Available a-la-carte pack Price including Tax, monthly SMS Code
UTV Movies UTV Rs.28/- 211
Bindass Movies
You can also update an a-la-carte UTV pack from your end by sending SMS to 57575.
SMS Syntax:
DISHTV>
Kindly confirm it from your end revert, so that the needful can be done at the earliest.
Reassuring you of our commitment towards best services.
Thanks and Regards,
Kalpana Singh.
Customer service
dishtv
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You have assure to responce on complain dated 22, 23, & 24, Dec on
activation of two a-la-carte in ZRZR scheme to me within 24 hours. But after
48 hours till today I have not got responce. On 25, Dec At 8.30 am your
custumorecare executive Mr. Sanjive have talked to me & assurede that he will
respond with in an hour but till date Ihave not got responce,
With Regards
Balkrishana Kadam
> This is in reference to your replay to my e-mail dated 23, Dec
> regarding (waiver and) rectification of package under ZRZR scheme on VC
> 01504323554.
> Dear sir this is not your proper reply because mistake is from your
> side, please read my plea/ request/ satatement. It is very horable &
> unjustified that you made mistake & for your mistake I (Customer) have to
> pay. why? If it is clear that you have to give benifit of two a-al-carte &
> you are giving only one. Mr javed I have not ask you to waive as you said in
> your reply but I have only requested you to rectify your mistake and give
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