Dear Sir,
My Airtel Digital TV customer ID is 3002979561.
I would like to bring to your attention my complaints made to Airtel Digital TV for relocating my Digital TV.
I moved to new house from area - pin code (560068) to pin code (560017). After moving, I called customer care to do my re-installation at my new address and updated my address to new one. I did this on Mar-22. But, I got an SMS that problem is resolved though I was not contacted by any engineeer and problem was not resolved.
I kept calling customer care explaining the same problem again and again and problem is still not attended (May-2). Sometimes, I get an engineer number as contact via SMS but the engineer usually says he is not responsible for area (560017).
I have called customer care atleast 50 times now, spoken to their seniors but all in vain no reaction from their end. I think Airtel folks are not sure who is responsible for Area-560017. This is shocking as 560017 is HAL/Old Aiport Road area and one of the most populated areas.
Secondly they keep on deducting my digital account balance every day & keep on irritating me by sending me sms stating that my digital TV account will be expired. I have lost Rs-350 so far.
Worst part is customer care executives disconnect my call mostly telling me they are connecting me to their seniors or they are putting me on hold while checking the details. Also, customer care executives cant speak proper language or mostly can't understand the problem. Also, every time, I call the customer care, it takes average 4-5 minutes to reach the executive.
I am providing the details of few correspondence with the Airtel Digital TV
Unresolved Request numbers (I have only few numbers )- but I am sure, Atleast 10 requests should be there in Airtel records for this problem
7459640
7437198
7281615
6562631
My Airtel Digital TV customer ID is 3002979561
I request you to kindly look in to this matter & consider my complaint against the casual approach from Airtel Digital TV towards their customers.
Waiting for your positive responce & proper action. Thanks in Advance
Regards,
Parthiban
9886813564
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