Hi,
This is to bring in to your notice that Airtel has been very lousy in Customer Care and Servicing for the below actions:
1. On the 2nd of June, I had called 12150 from my registered mobile number for the Account 3008543690 to enquire about a Multi-Room Connection.
2. I was advised that the charges for a new HD Multi Room Connection would be INR 2190 and that on successful payment, the installation would be done within 24 hours.
3. I made the payment on the 2nd of June itself through the IVR by using my Citibank Credit Card. Unfortunately, I do not have the reference number here because I did not expect what was going to happen in the future.
4. I received a confirmation message from Airtel that the Installation of the Multi-Room connection would be done within 24 hours. This was the 2nd of June.
5. I was expecting the technicians on the 3rd of June, but no one turned up.
6. On the 4th of June around 4PM, the technicians apparently went to the location to install the connection, but since I hadn’t informed my parents about this, and since I was not present in the location, my parents had requested the technicians to come in and install the next day, which is the 5th of June. It should be noted here that I was not called on my RMN, nor was an appointment taken as to when the installation could be done. Rather, it appears that Airtel technicians work as per their whims and fancies and fix up their own timings, not even caring to inform the Customer that they would be appearing for an installation at a particular time.
7. OK, on the 5th of June, nobody from Airtel Digital TV turned up to do the Installation.
8. Same was the case on the 6th of June & 7Th of June.
9. On the 8th of June, which was a Saturday, I was completely pissed off, and called 12148 to register a complaint. However, I was promised that the installation would be done within 24 hours.
10. But again the same case, nobody turned up and also, there was no message or no calls to my RMN.
11. I called 12148 again on 11th of June, again they promised an installation within 24 hours. But no use, because, everyone at Airtel appear to be playing tennis i.e. just put the ball in someonelse’s court.
12. I tried all possible Customer care numbers, spoke to numerous Customer Care executives. The agenda seems to be the same, when you have no answer, you just say that you will connect to your Supervisor and after holding the line for more than 5 minutes, the call gets disconnected.
13. Today is the EOD of 13th of June even now, I tried calling Customer Care a few minutes ago, the same response.
14. It appears that nobody in Airtel is eager to solve the problem, they are just eager to blame another department for the same.
This is pathetic behavior from Airtel, as a company, now I see why Tata Sky Scores very high on the Customer Service Front. I have never ever experienced such a delay, nor have I had to struggle so much to just get another connection, and that too after making a payment of INR 2190 upfront!!! I have searched to see who the concerned people at Airtel are, but there is no information on whom to contact in case of such issues, so I am sending this email to this ID. I am also planning to lodge a case with the Consumer Forum for negligence and for not providing the services as promised.
In addition to this, I am also lodging this information on the website http://inconsumercomplaints.com so that everyone are aware of the pathetic service which is being provided by Airtel.
In my Case, this is nothing less than sheer nonsense, I don’t have any more patience for calling the Customer Care Nos., nor do I intend to do so. I am taking legal action, I just am sending this email because of the agony which I have faced!
A completely Frustrated Customer.
Thanks & Regards,
Dayaka
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