Sir,
I, Diptiman Ghosh became a consumer of Aor Tel Digital TV on 03/02/10. My consumer id is 3003032858. Your service engineer installed the system at evening on that date. When I serched chennels I found optional channel Zee Bangla was not activated for which I had asked to that person. On 05/02/10 I had enquired the matter to your customer care he replied that they had activited Zee Panjabi insted of Zee Bangla and in any condition they can not change the channel. Then I request him to lodge a complain regarding this matter but, he replied no such procedure is available.
So, my complain is that why they have activeted a channel for which nither telephonically no in written I had asked to activate. Though they had not activited a channel for which I had asked to your service engineer. This is against the service reputation of Air Tel. I am a customer fo Air Tel post paid mobile also. But never I had face such type of problem. So, I request you to look into the matter and solve the problem.
Thanking you,
Diptiman Ghosh
Delhi 59
06/02/10
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