I am one of your valuable customer having two mobile, land line and broad band connections. On Nov 10 I had surrendered the Dish TV connection due to timely non response and took Airtel DTH from Croma Palam Vihar vide customer ID no. 3002117342 and asked the customer care of Airtel on the same day night the procedure for multi connections to get special offer on the second. The executive told me to go for another connection and as directed by him I had gone for the second connection on Nov 12 vide customer ID no. 3002138913 from Suraj Business Pvt Ltd, Palam Vihar and informed the dealer that this would the second connection. The dealer did all formalities and asked me to wait till the end of 3 months free period. I also repeated the same thing to the technician who had come for the installation. The technician in turn spoken to your back office people and informed me that they have to make it as a single ID to get the benefit. On my insistence, once again spoke to the same people and confirmed me that this would done within a week time. I have showed the leaflet which states only special offer for multi connections. (The installer was not even carrying the connector required also). On confirmation from the staff, I allowed him to install it. When I rechecked with the customer care after around 10 days the executive at Airtel was not at all cooperative and put the blame on me. When I pointed out that I had already informed the customer care, dealer and the technician about this still he was not only non cooperative but also asked me to complain where ever I wished. The customer care executive despite knowing the entire details from the address and mobile no. never told me that the special offer is applicable on single ID only. I feel the executives should be educated at least with the company’s product and services while dealing with customers.
Once again, I approached the dealer and he told me to bring both the ID nos at the time of expiry of 3 months. I showed both the IDs to the dealer yesterday and he told me that he would do it within half an hour. I got a call from the dealer that Airtel was not accepting which made me to write this complaint. Once again, I would request you to shed the attitude of harassing the customer and instead provide solution to my problems at an early date. I hope that wisdom will prevail upon you and take this matter seriously; otherwise, I will be forced to escalate the matter to very higher level to get justice.
An early positive action in this regard will be highly appreciated.
With Regards
M Jayaprakash
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