Hi
I have purchased Airtel Digital TV in July. It has one year warranty and 6 months service warranty.
On 28-Feb all of sudden without any reason the SETTOP box of Airtel digital TV stopped functioning.
I lodged a complaint to Airtel Digital TV customer care Center. Complaint no:-2122896. They informed me that it will get resolved by Tuesday 2-March. However they did not keep their word. On 2-March I once again called the Airtel Digital TV; instead of solving my problem they provided me new Complaint number:-2130428.
This is the efficiency of Airtel Digital TV; for single issue they raised two different complaint numbers.
In last 3 days almost called 10-15 times to these Customer Care Executives of Airtel Digital TV; I think Airtel has given special training to these executives that how to interact with customers in arrogant, irresponsible manner.
On 3rd March I got call from their technical engineer that he is visiting my place at 9:00 in the morning. From 9 to 10 am he didn't show his face so I went to office.By 10:20 I got call from their tech engg that as there is problem with SETTOP box and this need to be replaced and the charges for this are Rs.1100.
Then I called that tech engg's Senior Mr. Mushtak and again he behaved arrogantly with me; without checking the Warranty period he demanded Rs.1100 from me.
These guys actually did not checked the reason why SETTOP box is stopped working. Now he is telling that as the complaint falls under Warranty period he will replace the SETTOP box and now he is demanding Rs.100 to replace it.
In all this scenario their is no mistake by Mr. Gokul who is tech engineer.
So my question to honorable Nodal officer is that what about all the arrogant, insulting behavior from their customer care executives. How Airtel Digital TV is going to repay this to me.?
I did called at least 10-15 times per day in last 3 days how you are going to repay it to me?
You guys spoiled my 2 days of vacation how you are going to repay it to me?
Mine is the post paid connection after payment also I did not receive the service from Airtel Digital TV how you are going to repay it to me?
So this is ridicules service by Airtel Digital TV.
My humble request to all my friends that if you have Airtel Digital TV then please beware of this fraud and cheat company.
Regards,
Amit
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