From: Deepu Divakaran [mailto: [email protected]]
Sent: Tuesday, March 30 1:00 PM
To: '[email protected]'
Cc: '[email protected]'
Subject: Customer ID 3003305392
Importance: High
Feedback: VERY BAD EXPERIENCE WITH AIRTEL DIGITALTV SERVICES
Dear Sir,
This is in regards to above mentioned Customer ID with registered mobile # 98106 31069, I would like to inform you that this connection was installed on 25 Feb.
On 28th Feb I made a complaint for signal problem (Ref # 2281024), for which I received comment from Airtel team the problem is not from our side and you should contact the local vendor. (Surprised to hear such a statement from AIRTEL)
Followed with the local vendor, there technician told the dish located on the roof gets fall down, so you need to re-fix the dish again which is on chargeable basis (Rs.300/-).
Big question – How the dish fallen down that to with in one month’s time?
Can somebody explain what happen to Airtel Services, whether the Airtel DigitalTV and Airtel Communication are running by one person or else. Because I am with Airtel Communication (Mobile, Landline and Broadband) for last 10 years but never faced such kind of problems and statement from Airtel.
If the same kind of services is going to receive in future, then I am sorry to say that I am not going to have a long relationship with Airtel DigitalTV.
Please provide me a report on the above, if possible and realize that something went wrong.
Regards,
Deepu Divakaran
Deputy Manager Administration
[email protected]
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