15th May ’10 Saturday around 19:00, I have opted for new Airtel Digital TV connection (North India Ultra Pack). I have made payment of 4350 INR through Airtel Digital TV customer care (no dealer involved). Transaction Id for same is 8801526.
I was set with expectation during a call after I made payment that I will get customer ID SMSed to me within 3 hrs of time. However I have not received any customer ID till now after 48 hrs even (complain logged – 2709803).
I was told that incase if I do not receive customer ID; based on Transaction ID I can get it traced. Even for this Airtel Digital TV customer care is not helping.
Transaction detail of ICICI credit card through which payment was made
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Card Number: XXXXXXXXXXXXX6009 - Shirin Patel
Date Ref. Number Transaction Details Transaction Amount
Domestic Transactions
15/05 75503720136000916125382 AIRTEL DTH Rs. 4, 350.00 (DR*****************************************************************************
By 17th May ’10 installation of Airtel digital TV was promised, however same has not been done yet.
I am following up with Aritel Digital TV customer care and it’s not of any help because customer care simply disconnect call because neither I have my customer ID nor my cell number (9916747049) registered properly by the person who took payment on 15 may '10 as part of new connection buying transaction with Airtel Digital TV.
Please inform by when My connection will be installed.
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