Dear Sir,
I have procured a 32" Smasung LCD TV for which I got an Airtel digital TV activation kit free. It is written clearly on the Kit that we need to recharge the digital TV account with Rs. 500. Still, the Airtel TV dealer (Reach Telecommunications (P) Ltd., No. M75/3, Annanagar East, Chennai-600102) has taken Rs. 750 from me saying that the tariff is revised. We have paid the money on 16.10.10, and my Customer Id is 3005613113.Also got a message from DTH saying that Rs. 750.00 was successful.
Till today nobody has come for commisssioning. When enquired, Airtel says that there is some problem in the kit provided by Samsung.
Why do you penalise customers for issues btween Airtel and Samsung? It is cheating us. You people say free kit and extract Rs. 750 and then you want to say that there is some problem in the kit? Airtel should have told the issue before recharging it.
Please reply for the follwowing queries :
1. Why was Rs. 750 collected when the kit clearly mentions Rs. 500?
2. As the validity marked on the kit is dated 30th November why do you say that there is an issue?
3. If no such free scheme exists why do you cheat customers this way? No customer would be interested to go with Airtel for any services in future.
Please try to resolve my isue immediately.
I am expecting a call in next 1 hour were I am expecting the date of commissioning the DTH TV.
My mobile number : 9382785500.
Thnaks and Best regards,
C.Sheeja
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