Airtel is worst companey I have ever seen my complaint is the long trail of mails as given below:
Dear Mr. Nodal Officer,
Please refer my discussion over the phone with your office when Airtel staff told me that they are not able to resume my services I reqested you to diconnect my services from the date of my first complaint with you which is 3rd November'11.
Your office has given me a request number '13669563' for disconnection. Please note that today i had recieved a phone call from your retention team and she said that she can not refund me my amount from 3rd November'11 and I have to give back STB & Remote back to get my money back as it remains today.
As you are aware that I am not getting services from 31 October'11 onwards and amount from my pre-paid account is being reduces at a rate of Approx. Rs.10/- Per day.
This is not a justice to me thus I request to do the needful at the erliest to resolve this issue and get my connection disconnected from 3rd Nov'11.
Rgds,
Kapil.
&&&- Forwarded message &&&-
From: kapil mudgal
Date: Tue, Nov 8 at 2:56 PM
Subject: Fwd: Fwd: Criminal offence & Problem in my DTH Set Top Box (ID is 3005581161).
To: "dth.nodalup", [email protected]
Cc: "ajay.puri", [email protected], [email protected], [email protected]
Dear Nodal Officer / Mr. Garg,
Please respond.
Rgds,
Kapil
&&&- Forwarded message &&&-
From: kapil mudgal
Date: Sat, Nov 5 at 10:53 PM
Subject: Fwd: Fwd: Criminal offence & Problem in my DTH Set Top Box (ID is 3005581161).
To: "dth.nodalup"
Cc: "ajay.puri", [email protected], [email protected]
Dear Mr. Garg,
I am looking forward for your revert.
Please let me explain that your staff has never changed my STB even after number of requests (except Standby) and as on date the box you issued me initially is lying with me and no box has been changed.
Apart from the above I want Airtel to apologies for their criminal act as mentioned in the below mail.
Please respond.
Mr. Puri this is not only a business or service issue. This is an attack, I request you to please intervene.
Rgds,
Kapil
&&&- Forwarded message &&&-
From: kapil mudgal
Date: Fri, Nov 4 at 5:10 PM
Subject: Fwd: Fwd: Criminal offence & Problem in my DTH Set Top Box (ID is 3005581161).
To: "dth.nodalup"
Cc: "ajay.puri"
Dear Mr. Garg,
Now my major point of concern is the criminal offence committed by Airtel staff at my home as detailed in the below mail.
I will appreciate if you do the needful at the earliest.
Rgds,
Kapil
%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%_
I am mentioning below mail, I wrote to you today at 3:41 PM:
From: kapil mudgal [email protected]
To: [email protected]
Cc: [email protected]
Date: Fri, Nov 4 at 3:41 PM
Subject: Fwd: Problem in my DTH Set Top Box and my customer ID is 3005581161.
mailed-by: gmail.com
Dear Mr. Garg,
Please note that yesterday, I called up your office at number 0522-4414761 to register my complaint and received a complaint number '13254718' on my registered mobile 9935401030. Later in the evening a person from Airtel DTH visited my house and replaced my HD set top box with a normal STB and said that they are giving me a standby STB until my STB get repaired. Yesterday at around 08:00 PM I received a call from Mr. Praveen saying that why have we lodged complaint with nodal officer and now he is not able to help me out in this case and my complaint will not be entertained.
Then today on 4th November two men visited my house and demanded standby STB that they provide yesterday. My wife and kids were at home they made a call and made my wife speak to Mr. Praveen. Mr. Praveen assured my wife that she should handover the STB to the visiting persons. Thereafter my wife called me up to know if she has to give away the said STB or not. I told not to hand over the said STB until I get me services resumed and she did the same, she refused to give that STB. After that those visiting men manhandled my wife and started abusing her. After such act of misbehaving these men forcefully took away the said boxes from my house.
I wish to inform you that this is a clear cut case of (Loot IPC 394), (Intentional insult IPC 504), and (Criminal intimidation 506). Such and act by Airtel is not at all tolerable.
Thus, for such an act, I want your company to apologies officially at the earliest or I shall be lodging FIR against Airtel.
Please note that as of now my DTH services are not resumed and I am not able to get any of your services from 1st November'11.
Looking forward for a quick response.
Kapil Mudgal
9935401030
CC: SSP, Lucknow
&&&- Forwarded message &&&-
From: kapil mudgal
Date: Fri, Nov 4 at 4:49 PM
Subject: Re: Fwd: Criminal offence & Problem in my DTH Set Top Box (ID is 3005581161).
To: [email protected]
Cc: "ajay.puri"
Dear Mr. Garg,
You have edited trail of my mail.
Thus, I will reply you on the complete communication between us very shortly.
Rgds,
Kapil
On Fri, Nov 4 at 4:38 PM, wrote:
Dear Mr. Mudgal,
Thank you for writing to airtel digital TV.
This is with reference to your e-mail regarding HD set top box issue.
Please accept our apologies for the inconvenience faced by you.
As per our telephonic conversation with you on 91-9935401030, set top box is always replaced with the available working set top box in the stock as per company policy.
Your Nodal Reference No. is 211779414.
It is our privilege to have you as our valued customer & we look forward to a long and fruitful association with you.
Assuring you the best of our services.
Regards,
Nodal Officer
airtel digital TV
PS: Incase you require any further assistance, please:
- Email us at [email protected]
- Or call us at 18001028080 (toll free)/ 020- 40181400 (tolled)
Fwd: Criminal offence & Problem in my DTH Set Top Box (ID is 3005581161).
kapil mudgal to: ajay.puri 11/04 04:16 PM
Cc: dthnodal.up
P Please do not print this e-mail unless it is absolutely necessary P
Dear Mr. Puri,
FYI and NA PLZ
Rgds,
Kapil
9935401030
&&&- Forwarded message &&&-
From: kapil mudgal
Date: Thu, Nov 3 at 6:10 PM
Subject: Problem in my DTH Set Top Box and my customer ID is 3005581161.
To: [email protected]
Dear Mr. Pawan Garg / DTH Nodal Officer,
Lucknow
This is regarding the problem in my DTH Set Top Box and my customer ID is 3005581161.
Mr. Garg, I have bought an Airtel DTH connection in 15th October'10, a person came to my house for installation of DTH connection after successful installation, and he gave me a phone number which he told was the local customer care number to lodge any type of complaint regarding my DTH connection.
After approx one month of use supply of my STB started troubling me and as told by the person I complained on the said number but go no response. After many follow ups I was able to get phone number of a service coordinator Mr. Parveen. Mr. Praveen told me that my STB is faulty and has to be replaced. A person visited my home with a brand new STB but did not replace the same reason Mr. Praveen knows the best. Then I kept complaining on the said number but got no response. Finally in first week of October my STB went completely out of order and even after number of tries (switching from one electric port to another) it did not work. Again I contacted on the same local number many times and finally an engineer visited my home next day he replaced my STB with another repaired and competitively and older STB. Which went out on 31 of october’11.
From then onwards I am not able to see television have been calling the so called customer care number and Mr. Praveen who was not picking up his phone. After hundreds of efforts a person picked up phone and told his name Abhishek, after number of requests he gave me Mr. Praveen’s number. And I explained every thing to Mr. Praveen. Mr. Praveen told me that now warranty of my STB has lapsed and I will have to pay Rs. 750/- to get this STB replaced. I told him that I have been complaining for this issue for very long and will not pay you an additional cost for the same STB.
As of now I have been waiting for your engineer to visit my home to provide my DTH services.
Some very important issues I have to rise hereunder:
1. These people have running a parallel customer care division and complaint of any of the customer is not being registered in company records.
2. Make of the STB provided by Airtel was faulty and company have not yet recalled those STB through which customers of Airtel DTH are facing problems and brand of Airtel is getting hampered.
3. During last one year Airtel DTH, employees and contractors have harassed me so much and I was not able to watch DTH for a long period of the year.
Thus you are requested to look into this matter at the earliest and get my STB replaced to enable me to watch TV programmes for which I have pre-paid my subscription fee.
Regards,
Kapil Mudgal
9935401030
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