I have an HD Airtel Digital TV connection: . Recently Airtel added two new channels: Discovery HD and movies now HD. I requested for these 2 channels to included in my package. However, the response was that the dish needs to be realigned to ensure that these channels can be received. However, in spite of repeated requests no one has tuned up to realign the dish and provide the new channels.
It was assured that there wopuld be no charges for this re-alignment. But the local airtel people called up and said that they would charge RS 200 for it. The change of sattelite is not initiated by me. Why should the consumer be penalised for the company's decision to change the satellite?
Pl advice the comapny to provide the channel immediately
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