I am a most promising customer on Airtel digital TV network but now i have only to say that AIRTEL IS A POOR SERVICE PROVIDER & A NON RESPONSIVE CUSTOMER SERVICE PROVIDER.
On 26th june i have requested to migrate to have movies now activated in my channels; for migration possibility i have confirmed my availability on week ends (saturday & sunday). but nothing got shaped up. finally i was forced to withdraw my request on movies now.
With no prior information on 16th Aug; an service engineer arrives my resd & in presence of my wife he got the migration thing done; whle he left we found that only 3-4 channels were active while almost all the channels were not Working error NO SIGNAL = B001
Complaint was filed and was assured to get this complaingt resolved by 3:30 pm on 17th Aug.
On 17th Aug; NO SOLUTION
A message was made to my registered mobile reading as problem resolved; but nothing happened. On checking with the customer service desk i was told as wrong mobile number and wrong adress. I have crosschecked the same with the dealer M/s Hitech and find that my resd at GT road Sahibabad is not a part of his execution territory. this was again updated to the customer care supervisor.with a complaint on the dealer too.
Again it was comitted that the problem will be resolved by 3:30 on 18th Aug.
18th Aug
No solution; this time when i sopke to the senior supervisor - customer servise desk he responded in a negative manner;
PROBLEM REMAINED: AS IT WAS.
19TH Aug
This complaint was forwarded to NODAL OFFICER at 05224414761; where this was assured that the problem will be resolved in mext two hours. And waiver will be provided for the non functional days.
OUTCOME OF THE DAY: NO TV SIGNAL
20th Aug.
the condition remained the same; spoke to customer care executive and was commited
that the problem will be resolved in next couple of hours. and finally the day went off with no solutions.
NOW WITH LOT OF DISSATISFACTION TO AIRTEL I CAN ONLY SAY SORRY FOR THE SERVICES I HAVE EXPERIENCED WITH AIRTEL DIGITAL TV SERVICE
MY SINCERE ADVICE TO FRIENDS READING THIS
NEVER GO ON AIRTEL DIGITAL SERVICES NOW FOR THIS WAS EARLIER A GOOD SERVICE IN THE PAST BUT NOT NOW.
Airtel Digital TV ID No.3000319524
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