I purchased an Airtel digital HD connection on 8th May using my debit card and the money (Rs. 6670) was deducted from my account the same day. I was provided a customer ID 3010296727 on the 12th May. Today is 15th of May and no installation has taken place.
Several calls to 1800 102 8080 are either attended by rude executives or whenever the call is escalated to a Supervisor, an assurance is given that they have spoken to the Area Sales Manager and installation will happen within 24 hours.
On 13th May (the last call from an Airtel executive) I was informed that the installation was to happen by 4 PM that evening and since then there has been no response from anyone in that company.
This is a case of fraud and cheating of hapless customers. My last call at 11 AM to the call centre was attended by a girl who refused to give her name and was rude and disconnected the call...
I am left feeling helpless and not sure how to deal with this matter. I would appreciate any help in getting my money back.
C Pradeep
Connection ID: 3010296727
0 comments