MY AIRTEL DIGITAL CONNECTION NO IS 3007979411.
1. INITIALLY THE CONNECTION WAS PURCHASED ONLINE WITH A PROMISE FROM CUSTOMER CARE FOR FREE OF COST TRANFER OF MY DTH TO ANY PART OF INDIA HAVING BEEN PURCHASED ONLINE. BUT THEY CHARGED RS 600 FOR THE SAME FOR SHIFTING IT FROM DWARKA (DELHI) TO INDIRAPURAM (GHAZIABAD).
2. ON 14 JAN 12 MY DTH ACCOUNT WENT IN NEGATIVE BALANCE OF RS 5.70/-. THERE WAS AN OFFER OF RS 15/- EXTRA ON THE RECHARGE OF RS. 310/-. WHILE TALKING TO CUSTOMER CARE ON THE SAME DAY I WAS INFORMED THAT AS THE ACCOUNT IS IN NEGATIVE ZONE THIS EXTRA AMOUNT CAN NOT BE GIVEN AND I WAS ADVISED BY THE SAME CUSTOMER CARE EXECUTIVE THAT FOR GETTING THAT EXTRA TOP UP I NEED TO PUT 310 6=316 IN MY ACCOUNT (RS 6 FOR REMOVAL OF NEGATIVE ASPECT AND 310 FOR THAT OFFER). I QUERIED FROM THE SAME EXECUTIVE THRICE AND CONFIRMED BY HIM THAT I NEEDED TO RECHARGE IT WITH 316/ - COLLECTIVELY.
AFTER RECHARGE I DIDNOT CHECK WITH THE SAME AS I WAS NOT HAVING ANY DOUBT.
ON 08 MAR 12 MY ACCOUNT WAS SUSPENDED AND ON QUERY I FOUND THAT MY ACCOUNT BALANCE WAS LEFT WITH RS 1.07/-. DURING CONVERSATION I CAME TO KNOW FROM THE CUSTOMER CARE EXECUTIVE THE ON 14 JAN 12 MY ACCOUNT WAS NOT FED WITH THAT EXTRA AMOUNT OF RS 15/- AS SHE WAS SAYING YOU HAD NOT RECAHRGED WITH RS 310 AND THAT OFFER WAS ONLY FOR 310 RECAHRGE. ON MY INFORMING HER THE CONVERSATION WHICH I HAD WITH THEM ON 14 JAN 12 SHE FLATLY REFUSED DOING ANYTHING IN THIS RESPECT.
ON MY FURTHER INSISTENCE MY CALL WAS FORWARDE TO HER SENIOR FOR THE SAME KIND OF REPLY. FURTHER I WAS PROVIDED 05224414761. THERE AGAIN ON THAT NUMBER I WAS TOLD THAT THEY WOULD BE CHECKING WITH THE CALL RECORDS AND IF FOUND SAME CERTAINLY THE LEFT OUT AMOUNT WOULD BE GETTING CREDITED IN MY ACCOUNT AND I WAS PROMISHED THAT FEEDBACK REGARDING THIS WOULD BE FURNISHED FROM 24 TO 48 HOURS.
TONIGHT WHILE TALKING TO THEM ON 01244448080 I WAS AGAIN DENIED. WHEN ASKED TO RAISE A COMPLAIN AGAINST THE SAME AND FURNISH THE COMPAINT NUMBER CALL WAS ABRUPTLY DISCONNECTED. THEY WERE NOT HAVING ANY FEEDBACK FROM 05224414761.
3. NOW THE CRUCIAL QUESTION IS THIS THAT SHOULD WE BELIEVE THE PROMISES MADE BY CUSTOMER CARE EXECUTIVE ESPECIALLY FROM AIRTEL DIGITAL. BECAUSE THEY WOULD SAY SOMETHING, DO SOMETHING LEAVING YOU HIGH AND DRY.
4. IF THEY ARE NOT DOING ANYTHING WITHING A WEEK CERTAINLY GOING TO CONSUMER COURT IS IN MY MENU.
5. THERE'S A BIG VALLEY BETWEEN THE BIG NAME OF AIRTEL AND THE SERVICES OF CUSTOMER CARE OF THIS HIGH BRAND.
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