This is complaint I raised 2 days before, I havent got any email/call from Airtel.
I tried calling customer care but the executives are not responding in right manner. I have not recieved the complaint number any single time. My spouse tried calling and she could not connect for more than 2 hours trying. This is really bad experience for me.
The money has been deducted from my account 3 days back by online mode, services not started and even not a single courtesy email from Airtel regarding the suffering to customer.
If you want I can provide my cell # 9820403693; please check and go through the calls I made. THIS IS REALLY BAD EXAMPLE OF SERVICE INDUSTRY. I need to raise complaint in consumer court regarding this. PLEASE WORK ON THIS AND RESOLVE THIS ASAP.
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Dear Executive,
Airtel DTH Services,
Yesterday night by 11 p.m. I recharged my DTH with amount 260 Rs.; I got following status message from ICICI Bank as
Your Payment of Rs.260.00 has been made successfully to INDIAIDEAS.COM LTD
Your Transaction Reference Number is 0219678084
Kindly wait while we pass on your payment confirmation to INDIAIDEAS.COM LTD
Sr. No Date Description* Cr/Dr Amount
1 16/04 BIL/219678084/Airtel DTH/AIRTELDTH_MI DR INR 260.00
Till now my airtel DTH services have not started and when I called customer care executive some one Shraddha attended the call wanted my credit/debit card details, without that she did not want to register complaint. I really do not understand why that is necessary, from data security perspective, I wanted to get my complaint logged without debit card/credit card no. but its really bad service i got, she just cut the call.
I am a share holder of Airtel & really not happy with the way customer care executives talked with me. If they can speak to me like this, i dont know how they treating other customers. If you have have call recorded with you, please do the investigation or please escalate.
My cellphone # 982040 3693
Customer ID : 3004768444
Registered mobile # 99672 89020
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