SIR,
I had ordered airtel digi tv on 14 -7- 2012 through on line from the telephonic conversation (012241304100 & 02241304100 at approx 2.00 pm to 2.18 pm) with Ismail, the Ismail send me a email from the mail id Deepak Soni Deepak. [email protected] indicaing a link http://web.shelltransource.com:8089/airtel/payment/index.php? bid=107518
and told me that deposit the amount Rs.2690 through internet banking. After that I deposited the amount Rs 2690 on 14-07 at 2.15 pm, by insuring from Ismail (Airtel executive) that a connection of HD digi TV will be installed within 24 to 48 hours. After completing the 55 hours, I am very surprising that Airtel customer care did not make a single call or sms to me. Again I make a Call on16-07 at 11.59 am to customer care number 012241304100, another executive insured me that the new connection will be installed within 78 hours. Again I called on 17-07 at 6.54 pm and 19-07 at 6.20 pm to customer care each time airtel executive insured me that within 1 hour airtel higher executive officer contacts me. A important thing in whole scenario is that I repeatedly calling but airtel customer care never made a call with me.
During these efforts I got a sms “ Namaste! Thank you for choosing airtel digital tv. Your booking details are customer ID: 3010679649, Order no:2295301 pack name Ultra HD 1M …”
I know after that complains Airtel post a beautiful quote “This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.”
Are you thinking that, can airtel customer care compensate my children’s feeling which they hoped with seeing hd picture quality as early as they insured? NEVER.
HERE I AM NOT DEMANDING ANY HELP. THIS IS ONLY FOR BEWARE FROM AIRTEL CUSTOMER CARE OR AIRTEL PRESENCE (AIRTEL CUSTOMER SERVICE TEAM) BHARTI AIRTEL LTD.
With regards
(VIVEKANAND)
Airtel booking id107518
transition id-10718963 of Rs 2690 through internet banking pnb
customer ID: 3010679649
0 comments