Dear Sir,
My Customer ID is 3004062676. My connection is not working for last 2 days. I am getting B001 error code. I have registered my 1st complaint (Service request no - 4617885) on November 27, customer care executive (Sayantani) told that representative will come 28th November by 3.30 P.M. and he'll solve the problem. But nobody has come. After that I call the customer care again and they have told me that my complaint is closed now and kindly register a new complaint. I got a confirmation SMS also that my problems has been solved. I got a contact no also (9611191051 - Global Solution). But the mobile was switch off. Again I have register a new complaint (Service request no - 4625223) today and they have told the engineer will come tomorrow by 5 P.M.
I asked them if nobody will come to my place by tomorrow November 29 again then what should I do. But they have no answer.
Everyday Rs. 15 deducted from my balance. Who will pay the money? It is really shame full. I am really fed up and irritated with the service provided by AIRTEL. I never had seen this type of worst service in my life. If after sale service is that much poor then please close your service.
Arunabha Banerjee
No 121, Ground Floor, Flat No 2
2nd Cross, Maruti Layout, BTM 1st Stage,
Bangalore - 560029
Mobile: 9535888005
Email: [email protected]
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