Kind Attention: Pawan Garg
My customer ID of Airtel Digital TV is 3003013696.
I would like to tell you the complete story of the shoddy affair of this DTH service. A DTH service has been installed at my residence on 1/2 with 4 month package plan. Next day a guy visited my place to collect money from me and adviced that why did not I opt for 5 month plan. So I paid 5 month package plan.
From 12/2, my DTH service has been discontinued citing the reason that I do not have sufficient balance. Now after following up 22 times my problem is still in same position.
I had logged complain no 1967625, 1925589 and 1952047 When I had called the customer care they told me that this has happened because of wrong billing on their behalf. It has been almost 5-6 days since this complain has been logged but my services has not been restored as yet which had to restore by 14th feb. Now you customer care buying time to get it in place.
As a general consumer, I was the great fan of Airtel mobile service and due to this fact I opted for DTH. Please let me know when it will get resolved otherwise as ethics follow please refund my money and take out your installation.
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Best Regards,
Rishi Kant
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