My Customer ID is 3001803390 and I logged call on 09/07 (call no - 3253715) at 10:00 AM. I was comitted that it will be resolved by 14:00. No one visited home, nor any one contacted. I again Contact at 14:00 on 12150 (customer care), then i was comitted it will be done within 1 hour. After One hour again i contacted 12150 (customer care), and i was comitted to wait till 18:00. after 18:00, I lost my patience and burst on the customer care person, as he was not ready to share his escalation matrix, and again was asking me to wait till next day morning.
Such type of false comittments and ir-responsible services were never expected from Airtel. I am starting thinking to change the DTH services provider, once my advance payment is completed.
I would suggest you all to not to go for Airtel DTH and if you are opting for this, forget for good services.
My experiance is very bad till now and i would like that you should not face the similar experiance..
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