Below is the transcript of my struggle with Airtel to get my DTH disconnected.
Airtel did not move it, but charged for using a dish which is unusable.
Anuroop
Hi,
It is now 3 months and 2 weeks since Initial request.
Still no action from Airtel.
Anuroop
- Hide quoted text -
On Wed, Jul 6 at 12:03 PM, Anuroop Talwar - IIMA wrote:
Hi,
Since this has been dragging on for a really long time. Here is what I expect.
1. Refund me Rs 200/- which I had loaded in my account, but was unable to see TV because dish was not shifted.
2. Refund me the 1500/- charged for my dish and set top box as they are of no use anymore. I would be happy to return the STB if someone were to come and collect it.
Below is the address for sending the cheque (1700/-) and collecting STB.
F306, Alpine Regency
10th C Main,
1st Block Jayanagar,
Bangalore 560011
On Wed, Jul 6 at 11:56 AM, Anuroop Talwar - IIMA wrote:
Hi,
It is 3 months now from my Initial request. Still no action from Airtel.
Issue raised in consumer cell.
Anuroop
On Wed, Jun 15 at 6:20 PM, Anuroop Talwar - IIMA wrote:
Hi,
10th week since my initial request. Still no action from Airtel.
Anuroop
On Wed, Jun 8 at 1:38 PM, Anuroop Talwar - IIMA wrote:
Hi,
Another reminder.
Its been 2 months since initial request but still no action on part of Airtel.
I may not be able to go back to the same house and I cannot make use of my STB because airtel has not been able to disconnect the dish.
1. Please take back the STB as well and refund the cost of STB.
2. Please put back 200/- in my account which has got debited over the last 2 months even though I have not been able to see TV.
regards
Anuroop
On Tue, Jun 7 at 3:08 PM, Anuroop Talwar - IIMA wrote:
Hi,
I got a call yesterday, but still no action.
Anuroop
On Sun, Jun 5 at 9:37 PM, Anuroop Talwar - IIMA wrote:
Hi Appellate officer, Nodal officer
Please refer to the below mail this is a reminder of Airtel's attrocious service.
12 days after mailing nodal officer, still no response.
2 months after initial request my dish has still not been disconnected.
Anuroop
On Tue, May 24 at 6:43 PM, Anuroop Talwar - IIMA wrote:
Please look into this.
&&&- Forwarded message &&&-
From: Anuroop Talwar - IIMA
Date: Mon, May 23 at 3:28 AM
Subject: Re: Serious grievances with Airtel DTH...
To: [email protected], nodalofficer, [email protected]
Hi,
It has been more than 7 weeks. The airtel dish has still not been disconnected. I am unable to use the connection.
Please refund me the daily fees for usage as well, since I am unable to use the services.
Anuroop
On Thu, Apr 28 at 8:55 AM, wrote:
Dear Mr. Talwar,
Thank you for writing to airtel digital TV.
This is with reference to your e-mail regarding airtel digital TV services.
We sincerely regret for the delay in responding to your mail and
inconvenience caused to you.
We would like to inform you that as per our telephonic conversation with
you on mobile number 91-9986194072 dated: 28-Apr, we have forwarded
your request to concerned team and you would be contacted at the earliest.
Your request number for the above issue is 7447491.
We look forward to a long and fruitful association with you.
Regards,
Saurabh Bhatt
airtel digital TV
Know more about airtel digital TV
Please keep your set top box switched on/standby mode for 45 minutes
while recharging, changing of package/ top up and booking a movie for
seamless viewing of services.
Registered telephone number/Address updation takes 24 hrs in
system/website.
You can know your customer ID through the menu option available on
airtel digital TV.
Note: In future to get information about any Airtel digital TV channels or
top ups SMS GET to 54325 from any mobile number*.
To add top up SMS ADD to 54325 from your registered mobile
number* or ADD < Top up Name> to 54325 from any mobile
number*.
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number.
Now MTNL & BSNL can also use the 54325 services. MTNL/BSNL subscribers need
to send the request to 8800054325.
*Charges applicable as per the operator
To recharge your account visit us www.airtel.in/digitaltv.
To order latest Bollywood, Hollywood and Regional movies SMS START to 54325
from your registered mobile number*.
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Anuroop Talwar - To
IIMA [email protected]
[email protected]
Subject
04/24 04:08 Re: Serious grievances with Airtel
PM DTH...
P Please do not print this e-mail
unless it is absolutely necessary P
Hi,
I have still not heard back from airtel. The service request number for my
initial request is 6699573
This request is still open. The number 9535999909 to call provided in
service request is never reachable.
Request you to respond on email as well.
Anuroop
On Thu, Apr 21 at 12:10 PM, Anuroop Talwar - IIMA <br /br /[email protected]> wrote:
Hi,
I have the following major problems with Airtel DTH. The associated phone
numbers with my account are 9986194072, and 9986015072.
(You can obtain customer number from this, the airtel.in website is
slow).
1. Last Monday the 11th April my DTH was supposed to be
un-installed. This request was made around the 7th of April.
It has still not be removed and I have shifted out of the old premises.
Yesterday a representative visited my old house but he said that he is
not the right person
remove the installation and left. I had taken pains to coordinate with
the landlord to allow the removal of dish. It has still not happened.
Please advise next steps.
2. I had removed 3 packages from my account but I am still being charged.
Also I dont even have a dish in my new house but I am paying Airtel,
because no one has bothered to remove dish.
Request Airtel to look into this seriously. I am not using the airtel
dish, also I am wrong being charged incorrect burn rate since packages
have not been removed. I would also like Airtel to compensate me for the
inconvenience and for levying a daily burn rate incorrectly.
--
Thanks and Regards
Anuroop Talwar
IIM Ahmedabad, Class of 2011
PGPX - One Year Full Time MBA
M: 91 9986194072, M: 91 8128661013
IIM-A PGPX ranked #11 globally in MBA ranking
http://rankings.ft.com/businessschoolrankings/global-mba-rankings
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