Airtel DTH
Closure of complaint withouth confirmation from custome

Hi,

I have registered a relocation request with Airtel.

There engineer is schedule for today eve.

The great DTH company has closed the complaint stating I requested for re-schedule and hence they closed the request. It is their so called policy.

The complaint number is 19223214.

As per the call center folks they will have to register a new complaint.

Can someone help me understand how they can close the request without completion?

I am very much frustrated and do not understand who is gonna support for Airtel DTH relocation.

Any reference should not be closed without confirmation from customer some TAT.

Regards,

Bhavin.