Respected Sir/Madam,
I Shirsendu Sarkar compel by the circumstances raised due to unacceptable activities by the Airtel DTH Service as far as recharge issue is concerned. Actually, on 15th Dec. I have recharged amount of Rs.106/- through online and as per bellow screen shot, it clearly indicates that my current balance is Rs.96.71/-. For your kind information, I have previous deficit amount Rs.9.29/- and as per rules the amount has been deducted from my recharge amount.
Now, the trouble has been raised. As per Airtel DTH the minimum balance threshold is Rs.100/- and maintaining the guidelines I have recharged of Rs.106/- but after recharging I am being continuously denied by them to view any channel till now what I have to deserve and now, and now concerned authority responded the minimum recharge value is amount of Rs.150/-.
My questions, regarding the recharge issue, if any amendment has been taken place as far as minimum threshold is concerned, why it was not inform customers through email or sms. Even no phone call was made from service provider regarding the minimum threshold has been changed. More important thing when, I have taken initiatives to recharge through online amount of Rs.106/ then why it has been stopped quoting that minimum threshold is Rs.150/ so Rs. 106/- has not been accepted and please recharge it again to maintain minimum threshold.
It indicates clearly that the airtel digital tv authority deliberately did it to harass customer in this fashion & truly speaking I am being severely troubled & quite upset & disappointed. It is a burning example of cheating with consumers by respective service providers.
Henceforth, I am submitting my earnest request to you that ongoing my above statement, you will be kind enough to take corrective measures with priority measures and ensure me that either I shall be able to view the channels for what I have recharged amount of Rs.106/- or arrange refunding the amount of Rs 96 .71/(existing balance). My last word if the atrocities of the Airtel DTH continuously going on then I hardly have any option but to quit from this service and will join with another DTH service provider.
Thanking you & view my personal details bellow AS WELL AS THE BANK STATEMENT OF PAYMENT MADE but neither refund the amount yet nor providing the view facility.
With best regards,
Shirsendu Sarkar (9232782812/7501079011)
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Transaction Details
Customer Id 058676165
Branch Name RANAGHAT
Account Number 30840100002982
Account Type Savings Bank Scheme
Account Balance 4, 290.00
Transaction Date 15/12/11
Transaction Type DR
Transaction Amount INR 106.00
Transaction Description eBanking : 5833688/MBBR2656671444/AIRTEL
Customer ID: 3004490359
Current Account Balance: Rs. 96.71
Account Validity:
Daily Burn Rate: Rs. 0
Your Account details
Name: Shirsendu Sarkar
Address: Vill New Gopalpur Pairadanga, Kolkata, West Bengal, 741247 india
Vill New Gopalpur Pairadanga
NADIA
WB 741247
Date of Birth: 13/05/1982
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