We had DISH TV connection not working last month.
When we emailed DISH TV customer care they said they can not call me because my mobile number is registered in Do Not Call registry. I did not have any other mobile number, hence they asked me to de-register from DNC register. I did not do it becasuse I had very bad experience receiving unwanted calls and SMS every now and then by DISH TV. When I disagreed to de-register, they said they can not help me and I could not watch TV for next 10 days. When I arranged one of my friend's mobile and had them called on that they agreed to fix the antena but I was charged.
I should not have been charged because it was DISH TV's fault. Also they did not refund the days when I could not see any channels even after re-charging with enough balance. Every now and then they forced me to de-register saying that they will not be able to fix my problem. Service calls and promotional calls should be different. Just because I want to receive service calls, does not mean I also have bear with disturbing calls at the middle of the night. Every other company calls me on my mobile when there is any service related matter but never called me for advertisement. Why DISH TV is exception. I think DISH TV is forcibly trying get all customers out of DNC register so that they can make promotional calls.
DISH TV should be prosecuted for this.
Also when I say that DISH TV feedback link is not work, they do not respond. I have tried sending screenshot also. They also blame me that my address is wrong even tough I had everything correct while installing. They do not even say what is wrong saying my connection is suspicious.
0 comments