The below is mail sent o CEO/ MD of Maruti Suzuki, but didn't get any reply from them regarding the same. Its about more than 1 month now.
Res. CEO / MD (Maruti Suzuki),
I don’t know whether this mail will reach CEO / MD of MAruti but still hoping on the same I am writing this email with great sadness and regret.
My family is regarding your company as a high values customer centric company. For past 20 years my father was owning Maruti 800, and due to the trust me too bought Swift VXi on Dec 2006. Then again my father bought Alto on 2009. So we are a customer who has always preferred Maruti Suzuki products. But this email is for taking into your notice regarding my Swift that stopped on mid way from Trivandrum to Bangalore near Madurai.
I bought Swift VXi on Decembe 2006 (Reg. No: KL-22-3272). I do a regular service of my car and till this time it has only done 30000 KM's. Now on last Saturday (12-Jun-2010), I was riding my car from Trivandrum to Bangalore through Madurai Highway and suddenly about 10-15 KM from Madurai my car stopped. It didn’t start after that. We called up an Authorized service center, ABT Ltd., in TIRUPARANKUNDRAM, Madurai. They took my car and towed it to the service center. After inspection for several hours they were not able to pin point the exact problem with the car and we were told that it will take another 10 days to get it ready. We were forced to take a bus to Bangalore leaving our car in the service center. On Monday we called up to enquire what the exact reason of breakdown is and they are telling that my car's piston is jammed and that half engine needs to be replaced. The car has just run 30000 KM and I need to change half engine of the car, which is absurd as I highly regard Maruti Suzuki cars as one of the best cars available. So I need to know whether your company will provide me with an engine replacement with in warranty limits or is there anyway that your company can provide me with the half engine with some heavy discount as it has only covered 30000 KM. I am a regular supporter or Maruti Suzuki cars, but this has made me to re do my thinking on your company, so don't break my hope on the same. Hoping you will help me in this. Also you should do maximum help possible in order for me in order for me not to re think on buying Maruti SX4 that I am planning to buy by September this year. So hoping that you will do best help for me in this.