Complaint / review / scam report
BILLING OF BROADBAND
MY Bsnl number is 0141-2294625 . My problem started in December 2009 when i changed my plan from Home 250 to Home 500 Combo Plus (with night unlimited 2:00-8:00am) . I used the broadband plan according to this plan for a day but when i checked my account for the user details it showed everything under chargeable even for the time between 2:00-8:00 so i went to the Bsnl office to confirm if my plan was actually changed or not and they said it had been changed and there might be some problem with the software so i forgot about it and used the connection as per the new plan but soon to my horror i recieved a bill of nearly Rs 52, 000. when i went to bsnl office they said they will send my case to the banglore head office and after nearly a month and half they settled my acount for around Rs 1100 .But then again for the month of feburary they charged me the same way for everything despite the fact that i never changed the plan . when i went back they gave me the same reply that they ll send it to banglore then i did nt hear from them and i did not get my bill for the month of march so i went to get it and they tell me, they have a new software implemented and do not know when i ll get my bill (that it has not yet been generated) . I got the bill finally in april and to my shock all the previous settlements were being shown as outstanding and also insane amounts are being charged as taxes and late fees. I have been going to the Bsnl office in jaipur regularly and everytime they tell me that the new software does nt accept the adjustments . yesterday i got my last bill and it now says that the total amount has reached Rs 119000 somehow, i cant get it, PLEASE HELP ME .
Author: Harshit Miyabajaj
Country: India State: Rajasthan City: Jaipur
Category: Internet & Web
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