Sub :- Regarding disconnection of sevices delibrately without any good reason to create
harassement & conducting illegal act amount to cheating, Deffeciency of services
and violating certain guidelines of TRAI
Sir / Madam,
This is in reference to my complaints dated 2 – Feb and 14 – March with TaTa Indicom & TATA Croma I am Bhavuk sahni R/O 1 – Ram Kishore Road civil Lines is forwarding you this written complaint as I am using TATA INDICOM Photon connection No 9212086258 A/C Number – 906476557 hereby mention the facts & circumstances as under & it is to bring to your notice very very strongly that on 10 – 4 at 9.32 AM a mail was sent at my e mail id [email protected] to deposit Rs.418 as interim payment being a law abiding & peace loving citizen of the country I abided by the same and I deposited Rs.500 Transaction Reference Number MCIT0043084411 and Transaction Date:10-04 & time 12:59:25 hrs the payment was deposited through my credit card online.
On 11 – April at 11.53 AM another Mail Was sent to me at e mail id [email protected] to deposit Rs. 252 as interim Payment again being a law abiding & peace loving citizen of the country I abided by the same and I deposited Rs. 252 as interim payment Transaction Reference Number: MCIT0043207301 and Transaction Date: 11-04 and time 12:36:12 hrs the payment was deposited through my credit card online.
On 13 April when I tried to connect photon it was not working & multiple errors were there So I called the customer service number of Tata Indicom at 1800266121 and the executive at customer care started guiding me to configure the connection through hardware in control panel later he revealed that the connection has been barred from there end today on 14 April when I checked my e mail A/C I came to know that one more e mail was sent on 13 – April – 2010 at 9.28 AM where TaTa has demanded Rs. 731 as interim payment it is really unfortunate & shocking that on day to day basis one has to pay as the usage is more being a professional I instructed as well as requested in writing as I have sent two e mails on 10- April at 6.24 Pm and 6.26 PM to [email protected] where I have mentioned to change my tariff plan to PHOTON 2 GB from the existing time based plan with immediate effect and on 10 – April only at 10.12 PM I received a mail from Tata indicom confirming that by 12 – April it will be done whereas with malafide intentions Tata has not done that & disconnected the number / connection without any notice the act of Tata Indicom has caused huge losses to me, harassment, mental agony & a great insult to a innocent customer the number is disconnected till date (14- April) as this is a clear cut case of harassement & conducting illegal act amount to cheating, Deffeciency of services and violation of certain guidelines of TRAI, mental agony, insult to the consumer as the same happened with me on previous occasions when I wrote to TATA Indicom on 2 –Feb & 14 – March. It is crystal clear that by using such tactis and force TATA indicom wants to extract huge amounts from customers
Thanking You,
Yours Sincerely,
Bhavuk sahni
1 - Ram Kishore Road Civil Lines Delhi -54
email - [email protected]
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