Well, we really like Airtel services before this is happened.
We were using Airtel broadband connection from last two years and there is no bill laps. We shifted our office from that location to new address but Airtel connection was not possible on that new address. What they suggested is to put connection on safe custody and when the shifting is available they will move the connection and there is no charges for this safe custody option. We did that and for first 3 months it went perfectly fine and after three months we again got call and they asked if you want to continue safe custody because shifting is still not possible, we said yes because we want to keep that number and there is no bills using safe custody. So we did.
Now in on completion of three months we started getting calls from Airtel for outsanding of 3000 Rs. We said we are not using service and connection is in Safe custody and they say we don't have any information. We told them that we given signed document but they have no idea.
Now after a week we got a call from someone from Airtel that we have a case registered against you for Cheating and Fraud and for detail call XXX lawyer on XXX number. We called and they said Bharti Airtel took this legal action for non payment for 3000 Rs (Just for 3000Rs?)
and if you don't pay then you have to follow proper legal action to fight with them. We told them all about how this is happened and how Airtel is doing this mistake but they said action is taken.
So now, what to do? Isnt that funny?
Can someone get in touch to explain what is the problem with Airtel management. We tried to talk to any senior person but all are busy in they cube. We are using 3-4 Airtel services which sums about 5000Rs bill per month and if they are really like to treat customer like that then we are going to kick all these connections. There are many provider better then them.
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