Dear Sir,
I have purchased an airtel sim from an airtel outlet in bangalore on 18 June. I submitted a copy of my driving license, filled the forms and also submitted one passport size photo. After one week I got a message saying my outgoing calls is barred since i havent submitted my documents. I went to the dealer and asked but he told that he has already submitted the docs. Then next day (27 June) i visited the airtel customer relationship centre at indiranagar 100ft road. Airtel executive Ms Josephine told me that they havent recieved my documents, so if i resubmit the documents they will remove the barring. I agreed and she redirected me to another executive Mr. Sashidharan. I submitted everything again that day and they reactivated my account.
Then after 6 days, on 3 July again i got a message saying that my incoming calls are banned since i havent submitted my documents. I was out state that time and was unable to make a call to customer care. Then on monday (6 July) I called to customer care and Ms Asha registered a complaint based on my experience. The same day i went to the relation ship centre at indiranagar and met the same guy (Mr. Sashidharan). He told that it was a mistake from there side that the documents are not reached the back office on time. He apologized and reactivated my account at 7 30 pm. I was able to make and accept calls then.
Then after the relationship centre office timing (after 8 pm) my incoming and out going calls are barred without any notice.
Now total i lost 6 days of calls (Still not active). I called to the customer care and Mr Kiran told that the complaint is raised. I spend 100 Rs for sim card and having more than 100 Rs talk time. I also activated STD booster which is valid only for 30 days. In that i already lost 6 days and still losing without making any calls. If anybody tell me what to be done next, it will be very helpfull. Since my number is already updated in our corporate directory and given to many, it will be difficult to get rid of this connection. I am losing valuable time fighting this. But i just dont want to withdraw without any result
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