Dear Sir/ Madam
This is in reference to my airtel landline no. 0120-4232405.
We all know of Airtel as one of the best in customer service. But here I would want to share what it's customers have to go through.
I have Airtel connection (landline and DSL) and now I realise that it was a big mistake to go for Airtel.
In July, I had unexpectedly high bill and nobody was willing to listen to my problem. So, I requested for cancellation of this connection.
However, the retention department called up and settled my bill. Thereafter, I requested for restoration of my connection.
This was just the beginning of a series of never-ending problems.
All of a sudden, in September my connection got disconnected. Customer care was unable to explain why this happened?? They kept making false commitments that it will be rectified in 24 hrs, 4 hrs, etc. etc. After many calls, it was figured out that the connection was terminated. I really don’t understand Why??? After 20 days of rigorous follow up, it was restored again.
But it didn’t end here.
Again, on 7th Oct, my connection (both landline and internet) were not working. On calling customer care, as always, they didn’t know what to do except making false commitments that it will be restored in 4 hrs, 24 hrs etc. After numerous calls, once again the customer care executive is saying that the connection has been terminated.
I completely fail to understand how your system works. Every month, my connection gets terminated automatically and it takes 20 days for restoration. Not to mention, atleast 50 calls to customer care and endless wait time after which they can’t provide a solution, so they prefer to drop the call after 15-20 minutes (could be because of their AHT targets). But what about customer service??
Even after forwarding the complaint to nodal officer, appelate and the COO of Airtel Delhi, the status remains the same.
So, why do they spend so much on advertising and getting customers when they just don't bother to service them.
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