Dear Sir / Madam,
My name is Narendra and mobile number is 9740434468 I am one of the frustrated customer by using AIR-TEL connection. I have recharged my mobile on 2 nd of December for Rs 333 and i got a full balance . when i made my first call my balance got deducted to Rs 216 . when i called the customer care of air-tel to check it, they were on call with me for around an hour and i was charged for the call and they said they will give me a call back on 7th of December but i did not get a call so I called them on 8th of December .they said they give a call back in two hour and i did not get the call back from them . i called them on 9th and i faced the same problem .they said the same thing. Today i called them I faced the same. when i asked them to escalate to their management. They inform me they don't know the manager name and they also inform there is no floor manager and the reference number for the complain is 31202243451.
For your kind Information they have provided TOLL free NO.198, it is not working. But when we call 121 it is working which is not a TOLL free, they are really cheating the customers. When I asked the customer care representative he replied they will not repay this money, when I have this kind of Issue.
If this is the way AIR-TEL supports their customer, Pls send a notice to close all the customer care centers.
I am writing this mail with the intention, let the other customers be aware of AIRTEL attitude towards customer.
Regards
Narendra
IBM Security Services
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